Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Negative trend in « surprise » indicators: don’t jump to conclusions too quickly

The surprise index records, for a large number of economic indicators, the differences between actual and expected outcomes. Over the past few weeks, "surprises" related to economic activity have clearly turned negative in both the United States and the euro area. These surprises mainly reflect the persistence of a certain disconnect between survey data and hard data, and do not call into question our scenario of a supportive economic environment, with moderate but positive growth and continuing decreasing inflation, opening the way for central bank rate cuts.

Persistence of a disconnect between survey data and hard data. Since Covid, survey indicators have underestimated the economic activity recovery. The initial explanation was linked to very specific tensions related to the Covid crisis, particularly those linked to supply chain disruptions and bottlenecks. More recently, this disconnect can be explained by increased sensitivity of households and businesses to certain variables - inflation and interest rates in particular, given that developed economies had not experienced a marked inflationary episode in nearly 40 years and high interest rates in 10 years. First, households continue to have a very negative perception of inflation, while it has already significantly decreased. Indeed, households are more affected by the significant increase in prices than by the slowdown in the pace of increase. Moreover, the increase in disposable income is not perceived as sufficient and kept consumer confidence at depressed levels. Similarly, business surveys are still affected by high interest rates.

In the United States, surveys overstate the economic slowdown. After several quarters of very high growth, economic activity is slowing down across the Atlantic, a slowdown that was both expected and desirable. While this slowdown is real, it appears overestimated by survey data. Hard data on activity shows a much more limited slowdown. While household goods consumption or the labour market are slowing, services consumption, industrial production, or business investment remain well oriented. Overall, hard data reinforces our scenario of growth stabilising around 2% in the United States, its pre-covid level. With the confirmation of the decline in inflation, this scenario should allow the Federal Reserve to lower interest rates in the coming months.

In the euro area, growth would remain positive but more moderate and uncertain. In the euro area, the context remains different from that of the United States, with a still moderate level of activity. In addition to surveys that still appear soft, hard data gives mixed signals, with industrial activity in particular continuing to disappoint. Hard data and confidence indices still signal a divergence between the robustness of sectors related to business investment (a powerful growth engine in 2022-23) and the weakness of household consumption (especially in durable goods such as automobiles). Nevertheless, the decline in inflation in a context of tight labour market and strong wage growth should boost real disposable income for households and, in the long term, consumption. We continue to expect moderate but positive growth, supported by the decline in inflation and then interest rates in the second half of the year.

Other highlights of the week

In the highlights of the week, we chose to talk about inflation data in the United States as well as the economic and political situation in France:

  • US inflation continued to fall in June to 3% year-over-year, below market expectations. The downside surprises came from services inflation, with the housing component in particular (35% of the CPI index) finally showing signs of normalisation. For the first time in four years, prices fell over the month, by -0.1%, whereas the consensus was expecting stagnation. Core inflation came in at 3.3% year-on-year, versus 3.4% expected. This provides the Fed with conclusive evidence of falling inflation, which should enable it to begin its rate-cutting cycle in September.

  • France's legislative elections failed to produce a clear winner, with none of the blocs securing the absolute majority needed to support a government drawn from its ranks. Thus, the political uncertainty created by the dissolution of the National Assembly has not abated. In its latest economic report, INSEE forecast GDP growth of 1.1% in France in 2024, the same as in 2023, thanks in particular to the effect of the Olympic Games in Q3, which would boost growth by 0.3 percentage points. A number of post-election elements may now interfere with this forecast, including the duration of the current climate of political uncertainty, a possible change in fiscal policy or even higher interest rates.

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