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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Cross-article: Philanthropy and Solidarity Finance

Philanthropy

The French philanthropy market today represents 16 billion euros distributed anually by associations and foundations to causes of general interest1. But philanthropists no longer limit themselves to simple donations. Donations from the French (individuals and businesses) account for just over 8.2 billion euros each year.

Both companies and individuals can get involved to support the causes they care about by making donations to associations or by creating a family or corporate foundation (or an endowment fund). The number of foundations and endowment funds is growing rapidly, highlighting the desire of philanthropists to move from occasional generosity to sustainable and structured generosity. In 2024, there were 5,647 active endowment funds and foundations in France2. Furthermore, among the companies involved, we see that philanthropy is no longer the exclusive domain of large listed companies, and very small, small, and medium-sized enterprises (SMEs) are increasingly involved, often at a local level. While solidarity and health issues remain popular themes, the environmental cause is growing rapidly.

The profile of philanthropists is evolving: they are no longer solely driven by a sense of traditional charity, which translates into a few occasional donations to large charitable organizations once a year, without follow-up on their donation. 21st century philanthropists are transforming into "philanthropreneurs": generous souls who practice philanthropy like running a business, following a business plan, a strategy, and wishing to measure the impact of their donation concretely through specific performance indicators. We observe a hybridization of philanthropy: donors continue to make donations, and this is increasing. A donation is absolutely free and without any return. However, these philanthropists are now tending to include an impact dimension in the management of their wealth, using financial instruments that combine social utility and financial profitability.

Solidarity Finance 

Whereas green finance focuses on environmental and climate issues, solidarity finance focuses on funding projects with social impact: access to employment, access to housing, entrepreneurship in developing countries, etc.

On one hand, there are project holders with a strong social impact (foundations, associations, cooperatives, etc.) who need funding. On the other hand, we find banks, insurance companies, mutuals, and asset management companies that finance these projects either directly or through the marketing of solidarity products.

Similar to Green Finance with the "Green Fin3" label, solidarity finance has its own "Finansol" label. Created in 1997, this label is based on strict solidarity criteria aiming to:

  • Ensure that savings are directed towards solidarity projects and actors.

  • Ensure a substantial solidarity contribution.

There are two types of solidarity savings products:

  • Solidarity investment products, where the amounts invested are used to finance projects of social utility.

  • Sharing products, for which at least 25% of the generated interest is donated to an association.

Solidarity finance has many advantages:

  • Diversification of supported causes: education, housing, health, poverty and exclusion reduction.

  • Geographic diversity: support for projects in regions, including international initiatives.

  • Variety of financial instruments: from guaranteed capital savings accounts to investment products that may involve capital risk.

  • Some of these investments may also, at a specific date and under certain conditions, provide tax benefits.

These advantages explain the growth of solidarity savings, which reached a total of 30.2 billion euros in 2023 (in France), according to the 2024 solidarity finance barometer. This represents an increase of nearly 4 billion euros compared to 2022, a rise of 15%. (+15%)4

Beyond solidarity finance, innovations continue to emerge to support the nonprofit sector. Among these financial sector initiatives, we find:

  • Charitable credit cards, where each use triggers a donation to the chosen association by the client, and the charitable organization's logo appears on the card.

  • Funds that allocate a portion of their management fees to support the nonprofit sector.

  • Charitable investment products whose financial support will be linked to the performance of the products and markets.

Similar to the rounding up at the cash register, rounding up on salary, etc. offered by large retailers, these initiatives aim to simplify donations while enhancing the visibility of the nonprofit sector. These diverse and innovative approaches reflect a growing desire to integrate the solidarity component into the financial world.

Croisine Martin-Roland

Head of Philanthropic Support Societe Generale Private Banking.

Jean-Christophe Jouannais, Ingénieur en finance durable chez Société Générale Private Banking.
Jean-Christophe Jouannais

Sustainable Finance Engineer at Societe Generale Private Banking.

1Annual Philanthropy Barometer, Foundations and Endowment Funds in France, report from the Philanthropy Observatory, 2024, p.5

2Annual Philanthropy Barometer, Foundations and Endowment Funds in France, report from the Philanthropy Observatory, 2024, p.5

3 Green Fin: Created by the ministry, the Greenfin label guarantees the green quality of investment funds and is aimed at financial actors who work for the common good through transparent and sustainable practices. The label has the particularity of excluding funds that invest in companies operating in fossil fuels.

4 2024 Edition: +15% for solidarity finance and growing attractiveness among the French

DISCLAIMER:

Societe Generale Private Banking is Societe Generale Group’s business operating through its head office at Societe Generale SA, as well as departments, branches and subsidiaries located in the areas referred to below, under the Societe Generale Private Banking brand, and is the distributor of this document.

This video/audio content constitutes an advertising medium and holds no contractual value. It is not intended to provide an investment service. In addition, it does not constitute investment advice or a personalised recommendation on a financial product, or advice or a personalised recommendation on insurance, or any form of canvassing, or legal, tax or accounting advice from any Societe Generale Private Banking entity whatsoever.

The information contained in this document may be amended without prior notice, and is for illustrative purposes only to provide the reader with information that may be of use in making decisions. Any information on past performance, even repeated performance, does not under any circumstances guarantee future performance.

The private bankers of the Societe Generale Private Banking entities can provide potential investors with more detailed information on the offerings, within their Societe Generale Private Banking entity, in the theme presented in this video/audio content.

This video/audio content is confidential and intended solely for the viewer/listener. It may not be made public or disclosed to any third party, nor reproduced in whole or in part without the prior written agreement of the Societe Generale Private Banking entity concerned.

Under no circumstances shall any Societe Generale Private Banking entity be held liable for any decision made by an investor on the sole basis of the information contained in this video/audio content.

Societe Generale Group maintains an operational administrative organisation taking all necessary measures to identify, verify and manage conflicts of interest. To that end, the entities of Societe Generale Private Banking have established a conflicts of interest management policy aimed at managing and preventing conflicts of interest. For more details, clients of Societe Generale Private Banking may refer to the conflicts of interest management policy available on request from their private banker.

Societe Generale Private Banking have also established a policy to address any complaints filed by its clients. Clients may request this policy from their private banker or on the institutional website of Societe Generale Private Banking (www.privatebanking.societegenerale.com).