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For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Contemporary Art: unveiling the 22nd edition of the Marcel Duchamp Prize

While the Marcel Duchamp Prize Exhibition is being held at the Centre Pompidou in Paris from 5 October 2022 until 2 January 2023, our expert Laurent Issaurat, Head of Art Banking services at Societe Generale Private Banking, met with Aurélie Verdier, Exhibition Curator(1).

Laurent Issaurat: How were the artists nominated for the Marcel Duchamp Prize selected?

Aurélie Verdier: The selection process for the Marcel Duchamp Prize is in a relatively long format, since the ADIAF organizes meetings with artists during the year before the Prize, in the company of a curator of the National Museum of Modern Art. During these months, workshop visits take place, according to the interests and wishes of ADIAF members. And then, step by step, a tighter list of artists' names is drawn. The ADIAF then organizes a vote in which all its 300 members are invited to participate in order to choose the artists who seem eligible for the Marcel Duchamp Prize. In the end, some 20 names from this vote are submitted to the ADIAF Internal Selection Committee which is responsible for selecting the four artists nominated; during a day of intense discussions – the latter, in relation to the 22nd edition in progress, took place on last 12 January. The laureate is chosen by an international jury of experts - directors of major museums, collectors, French and foreign - who will meet this year on 17 October.

Laurent Issaurat: Could you introduce us in a few words the four artists of this 22nd edition of the Prize?

Aurélie Verdier: The practice of these artists testifies to the extreme vitality and diversity of the active scene today in France. This year’s artists come from very international geographical horizons. Thus, Iván Argote was born in Bogota, Giulia Andreani in Venice, Philippe Decrauzat in Lausanne and Mimosa Echard comes from Alès, in the Gard (French department, South of France). This international aspect resonates with a plurality of artistic practices, which do not prevent artists from having common points. Giulia Andreani, for example, is a painter, trained in painting at the Academy of Fine Arts in Venice, as well as Philippe Decrauzat, who certainly defines himself as such, even if his practice extends to film and installation. So we can say that we have two painters for this 2022 edition, however different they may be. Iván Argote has been practising sculpture, installation and video - often taking as a starting point an intervention in public space - for more than fifteen years now. Mimosa Echard, finally, has a largely multimedia practice even if, in the background, the arrangements of composite materials, that are the basis of her work, form an object that could be described as « painting ». Her work is based on the creation of diverse ecosystems that produce these “picture objects”.

Laurent Issaurat: Could you tell us about the projects developed by these four artists for the 2022 Prize exhibition? Are there common points, resonances, common threads that would link these projects?

Aurélie Verdier: This exhibition is a snapshot of the artistic scene in France, in its extreme variety. But this is not the result of a curatorial exhibition work to bring artists together because of the community of their research, in a predetermined direction. That being said, these artists, like all important artists, work in the present. From then on, certain themes emerge and come together. The forms that the artworks take are very different. What is exciting is that, as the 2022 exhibition’s projects came to fruition, common issues were also emerging – I am thinking in particular of a way of rethinking historical narratives and questioning the “verticality”, the unilateral aspect, of some of these narratives. I am thinking here of Giulia Andreani and Iván Argote, who capture history from a critical, decolonial and feminist point of view.

Iván Argote shows an installation consisting of three videos from interventions in the public space, made in Paris, Madrid and Rome. The artist wished that the public could view them inside a sculptural device: we can sit on fragments of dismembered obelisks, symbol of this vertical power precisely. Argote leads us to explore the «unthinkable» of our post-colonial and decolonial situation, by taking an interest in these monuments that are no longer seen in public space, which are the story of a history of the victors. A story, stories that the artist proposes to the public to reclaim, in order to question them and forge critical tools of discussion.

Giulia Andreani is also a «historian» painter who works with the archive. Each work uses photographs that form the less visible frame of history, sometimes that of women who have worked in the shadows – such as these artists, Lucienne Heuvelmans, Hannah Höch and Valentine Prax, to whom she pays tribute through sculptures. Her work for the Marcel Duchamp Prize shows in two large cinematic paintings the assignment of the woman as a nurturer and protector on the one hand, and by a very small painting, the allusion to the childhood of a future dictator. This is again the monument issue – and it always refers to a virilist image.

The second theme would perhaps be to look for in Mimosa Echard’s and Philippe Decrauzat’s works, whose proposals, could not be more different formally, but who both question the devices of perception, the way we see images, the way they are given to us, the context in which they appear, because both propose works which are extraordinarily «located» within the museum. Mimosa Echard designed what she calls a “liquid painting”. It is a wall of water, a kind of giant screen that reveals and masks at the same time works of the artist, videos, more or less clear, objects also, sometimes placed just behind this wall of water. All are visible only through this “tear wall” that speaks of the flows and spectacularization of the world in which we live. Finally, Philippe Decrauzat imagined two spaces, both distinct and closely interwoven. The first is a room dedicated to painting, where we will see four carved paintings - called «shaped canvases» - which will have the shape of a labyrinth; its white line induces an ocular trajectory for the eyes of the spectator, which stands out on the walls of the traditional white cube museum(2). This first space is offset by the film room, plunged into darkness, which constitutes a «negative» form of the first space. The floor plan of Decrauzat’s space duplicates the labyrinth of the first site. In total, the artist develops a sleek and complex device in which the viewer is completely immersed. An art that takes an almost conceptual form, yet totally sensorial.

 

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To learn more about the 2022 edition and the named artists: https://www.centrepompidou.fr/en/program/calendar/event/Co2Fgn6

 


(1) An art historian, Aurélie Verdier holds a doctorate in art history (EHESS, Paris) and a curator with modern collections, the Musée national d'art moderne, the Centre Georges Pompidou. She works on the notion of avant-garde in the 20th century.

(2) Refers to a certain gallery aesthetic, characterized by a square or oblong shape, white walls and a light source, usually from the ceiling. (Source: https://www.tate.org.uk/art/art-terms/w/white-cube)

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Kleinwort Hambros is part of the "Societe Generale Private Banking" business line dedicated to the private management of the Societe Generale Group. Societe Generale is a French bank authorised in France by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") It is also authorised by the Prudential Regulation Authority and supervised by the Financial Conduct Authority and the Prudential Regulation Authority. Further information on SGPB Hambros Group, including additional legal and regulatory information, are available on www.kleinworthambros.com.

Laurent Issaurat