Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Will the ECB be responsive to the weakness of the German economy?

The German economy continues to send signals of weakness, both structural and cyclical. In a context where inflation in the euro area finally seems to be confirming its relaxation, the European Central Bank (ECB) may be tempted to loosen its monetary conditions more significantly and thus give a boost to the German economy, and more broadly to the euro area. Is Germany once again the "sick man" of Europe? This expression was applied to Germany at the end of the 1990s and the beginning of the 2000s when the country's economy showed persistent lethargy and, above all, a structurally weak labour market. Today, it appears once again as the “weak link” in the euro area, with a sluggish post-covid recovery. Since 2021, the country's growth has been globally flat, whereas the other major economies of the zone are showing positive growth (see chart 1). Germany has proven to be particularly vulnerable to the recent shocks, the Covid crisis, the war in Ukraine, and the evolution of the Chinese economy. Firstly, its industry, which represents an important share of the economy, has suffered, whereas the post-covid recovery has been more favourable to the service sectors. Additionally, the composition of the German industrial sector appears vulnerable to China's commercial offensive (automobile). Secondly, consumption has been held back by unusually high inflation. Lastly, fiscal policy has proven to be less generous than elsewhere.

A direct and indirect impact on the euro area. Germany represents one-third of the monetary union's economy, and its stagnation therefore has a mechanical impact on global activity. It also affects neighbouring countries, given the strong commercial ties. This is particularly the case for Eastern European countries such as the Czech Republic, Poland, and Hungary. In the euro area, if Austria and the Baltic States have a significant proportion of their export activity with Germany, other economies seem less directly affected by the specific difficulties of the German economy. 

The ECB could lower its interest rates further in response to an unfavourable economic context in the euro area’s largest economy. Markets’ expectations were for a gradual rebound of the German economy, facilitated by the softer inflation and expectations of lower interest rates from the ECB. However, this rebound is slow to materialise and could be more moderate than expected by the consensus. Meanwhile, a slower inflation trend seems to be taking shape (see graph 2). Inflation stood at 2.2% year-on-year in August, down from 2.6% in July, and while core inflation remains high at 2.8%, it has also significantly decreased and should continue to normalise in a context of wage growth moderation. Consequently, the ECB is gaining leeway and could loosen its policy more quickly to provide additional support to the economy. Currently, markets are expecting two rate cuts by the end of the year and six by this time next year. If the economic weakness and inflation moderation signals continue, the ECB may want to move more quickly and decisively. 
Other highlights of the week
 
In the highlights of the week, we chose to talk about the US household accounts as well as the euro area credit data:

  •  United States – The monthly household accounts data continue to show resilient consumption, with inflation continuing to converge towards the 2% target. Household disposable income rose by 3.7% year-on-year in nominal terms, still supported by healthy growth in wages. The personal consumption deflator, the Federal Reserve's preferred measure of inflation, continued to decelerate, rising by 2.5% year-on-year and by 2.6% for the index excluding energy and food. More importantly, services inflation continues to normalise towards its pre-Covid-19 crisis level, and its momentum is already compatible with 2% inflation. Lastly, household consumption remains strong, with volume growth of 2.7% year-on-year. 

  • Euro area – Money supply and credit data for July showed no change in trend. The M3 money supply remained unchanged at 2.3% year-on-year, while growth in credit to the private sector rose from 1.1% to 1.3% year-on-year. Credit to households and non-financial companies remains on a very weak growth path (0.5% and 0.6% respectively), illustrating the sluggishness of domestic demand.

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