Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Inflation is decreasing but not prices!

In France, as in the euro area as a whole, the peak of inflation is clearly past. However, households continue to have a negative perception of price evolution. Two factors explain this: prices remain high, particularly for certain categories of everyday consumer products, and if incomes are gradually adjusting, this adjustment is not uniform for all. Compared to the rest of the euro area, France stands out for a lower overall increase in prices and for positive household purchasing power growth since Covid. 

The peak of inflation has passed. In June, inflation stood at 2.5% year-on-year in the euro area and in France, marking a clear decrease compared to highs of close to 10% in the euro area and 7% in France in late 2022/early 2023. This easing of inflation is due to the end of the effects of the health crisis and the War in Ukraine. Nevertheless, even if inflation is easing, prices remain high (and are still rising, but at a slower rate) and continue to weigh on household confidence. Indeed, since the end of 2019, prices have increased by 20% in the euro area and nearly 18% in France. Certain categories of everyday consumption have been particularly affected, which exacerbates households' negative perception, even if they represent a relatively small share of the average consumption basket. Thus, food prices have increased by 30% in the euro area and 26% in France over the same period, while energy prices have risen by 39% and 37% respectively. These categories account for only 16% for food and 10% for energy in the average basket but play a significant role in households' perception of prices.

Household incomes are adjusting unevenly. While inflation is decreasing significantly and should gradually return to the 2% target set by the central bank, prices should continue to rise, but at a slower rate. Household incomes are gradually catching up with price developments, but with notable differences between countries. In France, purchasing power, which measures the evolution of all deflated household incomes, has risen sharply since the health crisis - this is also the case, more recently, in Spain. It is stable in Germany, however, and is sharply down in Italy. In France, this increase in purchasing power is due to rising wages, employment and property income in a context of higher interest rates. It primarily benefits low-income and high-income households, the former because of the increase in the minimum wage and the latter due to wealth effects.

The European Central Bank (ECB) would maintain a gradual pace of interest rate cuts. Although inflation continues to fall in France and more broadly in the euro area, the ECB should be able to continue its cycle of interest rate cuts. However, even if it is natural and desirable, the adjustment of incomes maintains a certain persistence of price tensions, particularly for service prices. The ECB should therefore adopt a gradual pace in its interest rate cuts.

Other highlights of the week

In the highlights of the week, we chose to talk about economic activity in the United States as well as general elections in the United Kingdom:

  • The ISM activity indices for the US suggest a slowdown in the economy in June. The services indicator came in lower than expected in June, at 48.8 vs. 52.5 expected. The index was mainly penalized by new orders. Meanwhile, industrial activity slowed more than expected to 48.5 vs. 49.1 for the month. The labor market continued its slow normalization, with 206,000 jobs created in June - versus 190,000 expected - and a sharp revision in May, from 272,000 to 218,000. The unemployment rate also surprised on the upside, at 4.1% versus 4% expected.

  • The UK general election gave a large majority to the Labour Party, as expected. After 14 years of Conservative rule, the Labour Party regained an absolute majority in Parliament, with 411 seats out of 650. Former barrister Keir Starmer became the new Prime Minister, with a moderate economic program (a few targeted tax rises and a desire to improve public services in health and education). Among the highlights of the election, the Conservative party lost over 200 seats, while Nigel Farage's far-right anti-system party won a dozen seats and the Liberal party took 71, its highest total ever.

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