Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - European Central Bank: a gradual pivot without any rush

European Central Bank: a gradual pivot without any rush

The European Central Bank (ECB) has lowered their policy rates, as widely expected. However, the upward revision in inflation forecasts and the somewhat hawkish tone of the press conference suggest a cycle of interest rate cuts that will remain gradual, leading to a modest adjustment of market expectations.

The ECB has ended nine months of status quo by lowering its three key interest rates by 25 basis points. The interest rates for the main refinancing operations, marginal lending facility, and deposit facility will be reduced to 4.25%, 4.50%, and 3.75% respectively, starting from 12 June 2024. This action confirms the central bank's intention to soften the restrictive stance of its policy, in a context where inflation has already significantly decreased compared to its peak at the end of 2022. Simultaneously, the ECB continues its policy of gradually reducing the size of its balance sheet.

Upward revisions to its growth and inflation forecasts. The institution now predicts a stronger rebound in economic activity in 2024, with growth forecast at 0.9% (up from 0.6%), then 1.4% in 2025 and 1.6% in 2026. This revision reflects positive surprises in economic activity indicators, with stronger than expected growth in the first quarter and leading indicators suggesting continued improvement. The ECB also predicts that headline inflation will remain above its 2% target for longer, with an average inflation rate forecast at 2.5% in 2024, 2.2% in 2025, and 1.9% in 2026. This revision takes into account the latest inflation figures (headline increased to 2.6% year-over-year in May from 2.4%), but more significantly, the unexpected wage pressures at the start of the year. In addition to these upward revisions to inflation forecasts, Christine Lagarde has notably taken a cautious tone regarding the future trajectory of inflation and therefore, interest rates.

Markets acknowledge the ECB's cautious stance. The ECB's interest rate cut has been followed by a slight increase in money market and bond yields – albeit modest. Markets are now ruling out a second interest rate cut from the ECB in July and are taking note of the ECB's caution. However, they still anticipate around 50 basis points of further interest rate cuts by the end of 2024. In a context where economic activity is still hindered by the slowdown in bank lending activity, we also anticipate the continuation of the ECB's interest rate cut cycle, with two more cuts in the second half of the year.

In the highlights of the week, we chose to talk about economic activity and the job market in the United States as well as inflation and growth in Switzerland:

  • US economic figures for May were mixed. The ISM index showed a stronger-than-expected contraction in the manufacturing sector, at 48.7 against the expected 49.6, but a stronger-than-expected growth in services, at 53.8 against 50.8 expected. Indicators show a softer price component, which reassures markets about the direction of inflation. The US economy created 272,000 non-farm jobs in May, more than the consensus expected (185,000). However, the unemployment rate increased to 4% when the consensus expected 3.9%. Wages, meanwhile, accelerated to 4.1% year-on-year, higher than the consensus expected (3.9%). Therefore, the direction of inflation in the US remains uncertain and is causing markets to doubt the Federal Reserve's ability to lower interest rates in the near future.

  • The inflation rate in Switzerland remained unchanged at 1.4% year-on-year in May, the highest level since the start of the year. The only components that accelerated over the month were housing and transportation, suggesting that inflation is under control. Furthermore, economic growth in Q1 positively surprised at 0.5% quarter-on-quarter compared to the expected 0.3%. Therefore, while markets expect one or two rate cuts from the Swiss National Bank (SNB) this year, they are now leaning towards the status quo at its meeting on 20th June, given that inflation is not accelerating but remains high (according to the country standards) and growth is more robust than expected.

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