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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Weekly Update - Good combination for stock markets

Recent economic data continues to support our scenario of gradually easing inflation and a soft landing for the United States economy. This combination should give the US Federal Reserve (Fed) and other major central banks room to start slowly cutting interest rates. History suggests this conjunction of a soft landing and rates cuts should help sustain equity markets in 2024 – supporting our Overweight positioning on equity markets with a bias toward the US and Europe. A similar conjunction in the past has proved especially bullish for tech firms, suggesting AI stocks could also remain strong.

Soft landing and rate cuts: a combination seen many times before. As well as presiding over a sharp decline in inflation, the Fed seems about to pull off a soft landing for the economy. Without wishing to detract from this achievement, we note that we have seen this story before several times in the last fifty years: 1980 (brief recession), 1984 (soft landing), 1989 (soft landing preceding a recession), 1998 (Asian and LTCM crises) and 2019 (before Covid dragged the economy into an “artificial” recession). So, a soft-landing scenario is not quite as exceptional – and hence almost unthinkable – as some seem to think. What is more, analysing the history can tell us a lot about where markets might be heading this time round.

Equity markets tend to prosper under this combination of circumstances. The two side Charts show the trend in the US market and its constituent sectors during previous rate-cutting cycles amid an economic soft landing. We restricted ourselves to the US market for two reasons: it has a sufficiently long historical records and is the leading market whose performance is generally replicated by others. As Chart 1 shows, US equity markets have usually made big gains – between 10% and 30% – in the 12 months following the first rate cut in a soft-landing environment. What is more, in most cases these strong performances followed a year or more of strong rallies. Chart 2 breaks down US market performance by sector. This shows how periods of soft landing and falling rates have in the past been boom times for cyclical stocks, led by techs, consumer discretionary and communication values. Energy and more defensive sectors (such as utilities) have tended to lose ground in such periods. This reassures us in our Overweight to equities, with a bias toward US and European markets, and in our bets on stocks related to Artificial Intelligence.

What would happen if, instead of a slowdown, the US economy plunged into recession? This would stand the story on its head. In past severe recessions equity markets fell by 15-25% in the 12 months following the first rate cut, dragged down particularly by falls in cyclicals. To safeguard against such a risk, we remain constructive on bond markets, which ought to do well in this alternative scenario acting as a hedge against the recessionary risk.

In the highlights of the week, we chose to talk about Central banks' minutes as well as the companies' earnings reports: 

  • The minutes of the American Federal Reserve sent out a relatively hawkish message. By reaffirming that, to begin its rate cut cycle, it wishes to ensure that inflation is on a sustainable downward trend towards the 2% target, the Federal Reserve is pushing back the expectations of the markets which are now only pricing in 3.5 rate cuts in the year. Additionally, most members flagged the risks that would arise from a premature rate cut. Conversely, only “a couple” of members warned of downward risks to the economy which would come from maintaining a restrictive policy for too long. Unsurprisingly, the ECB minutes also signal that a broad consensus within the Governing Council sees discussion on a possible rate cut as premature, with the risks of cutting too soon outweighing those of cutting too late.

  • To date, 526 out of 606 MSCI US companies have published their results. With profits up by an average of 7%, US companies’ earnings reflect the good health of the US economy. Driven by the "Magnificient 6" stocks and in particular NVIDIA, which once again beat market expectations, this earnings season has allowed the S&P500 to cross 5000 points for the first time in its history. In Europe, 185 stocks out of the 361 in the MSCI index reported positive results overall, with profits up 2.38%.

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