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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - United States: A soft landing of the job market in sight

United States: A soft landing of the job market in sight

One of the characteristics of the post-Covid recovery in the United States is the tight labour market, with strong growth in job creation and significant wage increases. This strong momentum has contributed to the rise in inflationary pressures, leading the Federal Reserve (Fed) to sharply increase its key rates. Since the beginning of the year, the dynamics of the labour market have slowed, which should allow growth to moderate, but also to bring inflation down towards its 2% target. This scenario should allow the Fed to start its rate cut cycle in September.

A labour market that is rebalancing. One of the main characteristics of the post-Covid economic recovery is the very good performance of the labour market. Indeed, while the unemployment rate very quickly returned to its pre-crisis level, job creations showed significant increases and the number job openings was at high levels. The combination of these elements has resulted in a tight labour market (Chart 1), with a supply of jobs exceeding the demand of jobs, and thus in strong wage pressures and upward pressure on inflation. It is mainly this "imbalance" that has led the Fed to raise its key rate from 0.25% in 2022 to 5.5% in 2023. However, since the beginning of the year, the labour market has shown a reduction in these imbalances. On the one hand, the unemployment rate, which was at a historically low of 3.4% in 2023, increased to 3.9% in May, close to its equilibrium level according to the Fed. On the other hand, the number of positions to be filled has also decreased significantly compared to its peak in 2022 and has almost returned to its pre-Covid crisis level. Finally, wage growth has also moderated and is gradually converging towards its 2019 level (Chart 2).

Economic activity is moderating. The reduction in labour market tensions has resulted in a slowdown in the economy from a very high level. While GDP growth was at a pace of 3.5% at the end of 2023, it seems to be stabilising below 2% in H1 24, close to the pre-Covid growth rate. This slowdown reflects the moderation in the consumption of goods and in government spending. However, household consumption of services and non-residential private investment remain resilient, reflecting the sound economic agents’ balance sheets and investment projects related to artificial intelligence and the IRA.

A rate cut cycle that would start in September. While the Fed is expected to maintain the Fed funds rate range at 5.25%-5.50% at the July 31 meeting, we continue to believe that it will start its rate cut cycle at the September 18 meeting. The reduction of labour market imbalances, and thus the continued moderation of inflation toward the 2% target, should give the Fed room to begin to reduce the restrictive nature of its policy as part of its dual objectives of controlling inflation and full employment. This scenario, of moderation in activity and inflation as well as the prospect of rate cuts, remains consistent with our strategic position, namely overweight US equity markets and constructive on bond markets.

Other highlights of the week

In the highlights of the week, we chose to talk about credit activity in the Euro area as well as inflation data in the United States:

  • Bank credit in the euro area remained weak in May, illustrating once again the restrictive side of the ECB's monetary policy. Year-on-year, bank credit growth remained close to 0% in May. We expect the start of the ECB's rate cut cycle to support bank lending in the coming quarters. In France, bank credit is still showing very moderate growth, with an increase of 0.7% in May. Household credit is still constrained by high interest rates and tighter lending conditions.

  • The PCE index, the Fed's preferred inflation indicator, shows that the disinflation momentum continues. Indeed, headline and core inflation rose to 2.6% in May, approaching the Fed's comfort level. Moderation in house prices and continued deflation in property prices continue to help inflation converge towards the 2% target.  The monthly household report also confirms the good performance of household consumption as well as their real disposable income, with an increase of 2.4% and 1.2% respectively over one year in May.

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