Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

* Mandatory fields

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Weekly Update - A transatlantic gap in terms of earnings

A transatlantic gap in terms of earnings. The third-quarter earnings season is drawing to a close, with 95% of companies in the United States having published their results and 75% in Europe. As has been the case since the start of the year, these results show a clear divergence between the two regions: strong growth and positive surprises in the US, slightly negative growth and more mixed surprises in Europe. We remain overweight in these two markets, given the strength of companies’ results for the former and the low valuations for the latter.
 
Earnings continue to perform well in the United States. US companies continued to outperform analysts' expectations, with 70% of them posting sales growth ahead of market forecasts (66% for earnings). More importantly, growth in sales and earnings remained robust (+5% and +8% respectively), albeit slightly down compared with the previous quarter. Unsurprisingly, the information and technology (IT) and communications sectors are in pole position, with earnings growth of around 20% this quarter, closely followed by the consumer discretionary sector. The energy sector continued to suffer (-23% year-on-year this quarter).
 
A very different situation in Europe. Firstly, positive surprises accounted for only around 40% of the total in terms of sales volume and 55% in terms of profits. Secondly, earnings growth, which was already weak in the second quarter, deteriorated slightly, falling by more than 1% over the quarter. As a result, the outperformance of the US corporate earnings over European’s observed since mid-2023 has accelerated (chart 1). Finally, the sector hierarchy is different from that in the US: the IT and communications sectors have seen a marked fall in earnings growth (respectively -10% and -14%). Earnings in the energy sector fell sharply (-30%), but it was consumer discretionary dropped the most, by -50%, suffering from sluggish domestic demand as well as that of the Chinese economy. 
 
A two-speed year in 2024 between the United States and Europe. As chart 2 shows, since the start of the year, the US equity markets have clearly outperformed their European peers, with total returns up 25% in the US and 7% in Europe. This outperformance can be explained both by a much more dynamic growth in corporate earnings and by a more pronounced rerating (increased in valuation levels). The first factor is likely to continue, given the strength of the US economy, but the second could benefit the European markets.

Remaining overweight developed markets. The strength of the US economy and the expansionary fiscal policy of the new Trump administration should continue to support US companies. The robust earnings performance of US companies seems to us to justify their high valuation. Given that the US accounts for around a quarter of European companies' sales, European companies could also benefit from the strong US growth, particularly large caps. Moreover, with the price/earnings ratio back to where it was 5 years ago, the valuation of the European market looks relatively attractive. 

Other highlights of the week
 
In the highlights of the week, we chose to talk about the inflation in the United-Kingdom as well as the economic conditions in France and Germany :

  • United Kingdom: higher-than-expected inflation calls for caution. After falling below, the 2% target in September for the first time since 2021, inflation in the United Kingdom bounced back to 2.3% year-on-year in October, slightly higher than expected. The main reason for this rebound is the rise in electricity prices. This level (highest in 6 months), the persistence of services inflation (5% over one year), the good performance of domestic activity and the lesser drag on growth from fiscal policy should encourage the Bank of England to be cautious. Markets are only anticipating 2 rate cuts by June 2025, the next one only in February. 

  • Euro area : weak PMIs on both sides of the Rhine. The PMI business surveys published in France and Germany were disappointing. The German PMI Composite reached its lowest level for 9 months (47.3), marked by persistent weakness in manufacturing, and services, which fell slightly to 49.4, lowest level since last February. In France, the composite indicator contracted for the 3rd month in a row, to 44.8, with of particular importance a marked fall in new orders. It must be noted that the INSEE business climate index fell more slightly.

Read the full article