Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

* Mandatory fields

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Weekly Update - United States: Inflation as the flipside of the Trump Trade?

United States: Inflation as the flipside of the Trump Trade ? US equity markets welcomed the election of Mr Trump and the victory of the Republican Party to both houses of Congress, counting on tax reductions. However, the implementation of its economic programme carries a real risk in terms of inflation, in a context where inflation has not yet fully returned to its target level of 2%. Such a risk could even force the Federal Reserve to pause its rate-cutting cycle.
 
Equity markets in great shape after the election. While opinion polls showed a very tight race, the speed with which the result was confirmed and its decisiveness were reflected in a strong rise in the US equity markets. Indeed, since November 6, the S&P 500 has risen by 4.8% while, in Europe, the STOXX 600 fell by 1.6%. While the reduction in political uncertainty explains this performance, Mr. Trump's program includes a very favourable tax system for companies and households, with the extension of cuts in household tax rates voted in 2017 and a further reduction in the tax rate on profits from 21% to 15%. In addition, Trump's agenda includes a reduction in regulation, particularly for the energy and financial sectors. These policies come at a time when corporate profitability is already high
 
An inflationary risk to be monitored. The full implementation of Mr. Trump's economic programme, however, involves at risk of a return of inflation. First, the significant increase in tariffs on goods would result in higher prices for goods. However, the deflation of durable goods is one of the explanations for the moderation in inflation in recent quarters. In addition, the restrictive policy on immigration could also increase the risk of inflation. Indeed, since the Covid crisis, the labour force has increased significantly in the United States thanks to migration flows. These flows have helped to reduce imbalances in an overheated labour market, and thus moderate wage and core inflation growth. Thus, a restrictive migration policy would risk reintroducing imbalances in the labour market, causing a return of wage pressures. Thus, these two measures (customs duties and migration policy) could lead to an intensification of inflationary pressures.
 
Bond markets are starting to price in inflationary risk.
This potentially inflationary scenario comes at a time when disinflation in the United States is slowing. Indeed, the headline inflation index stood at 2.6% year-on-year in October while core inflation remained at 3.3%. Over the last 3 months, core inflation remains above 2% due to the slow normalisation of rent and implied rent inflation as well as inflation on certain services, such as insurance, which remains above its pre-Covid level. Bond markets have begun to price in this risk of higher inflation, with government bond yields rising from 3.8% to 4.5% between October and November. Money markets are now pricing in only three 25 basis point interest rate cuts by the Federal Reserve (Fed) by the end of 2025 compared to six priced in at the beginning of October. For our part, we believe that the Fed will continue its cycle of interest rate cuts in the coming months, as real interest rates are high and the labour market moderates. However, it will remain attentive to a return of inflationary pressures, once the first measures are put in place.

Other highlights of the week
 
In the highlights of the week, we chose to talk about the economic conditions in China as well as the GDP growth in the United-Kingdom :
 

  • China: a mixed outlook Activity and trade data continue to show mixed prospects. Indeed, retail sales in October surprised to the upside, with an increase of 4.8% year-on-year, thanks to consumer subsidies. However, industrial production in October and investment spending showed below-expected growth, still under the weight of the real estate adjustment. In line with these data, the October trade surplus surprised sharply to the upside, due to a contraction in imports reflecting weak domestic demand.

  • United Kingdom: weak GDP growth figure but positive details Q3-24 GDP growth was 0.1% quarter-over-quarter, below the 0.2% expected by consensus. However, the composition of growth shows a more constructive picture. Indeed, the change in inventories contributed significantly to the negative surprise in GDP. Domestic demand increased by 0.6% Q/Q, with positive contributions from household consumption and investment. This data should lead the Bank of England to maintain its key interest rate at 4.75% in December.

Read the full article