Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Weekly Update - Resilient growth in the euro area and still strong in the United States!

Resilient growth in the euro area and still strong in the United States ! In the United States and the euro area, GDP growth in Q3 2024 was positive, but not on the same scale: continued strength in the United States versus weak growth in the euro area. More specifically, in Germany, recession was avoided (at least temporarily) while the Olympic Games supported activity in France. With inflationary risks now behind us, the ECB and the Fed are likely to continue cutting rates.
 
The euro area is holding up well. GDP growth in the euro area reached 0.4% quarter-on-quarter in Q3, the strongest pace for over two years. The Q3 figures also confirm the good momentum of the peripheral economies, with Spanish growth of 0.8% compared with 0.4% in France and 0.2% in Germany. Growth in peripheral economies continues to benefit from the EU recovery package and strong service exports (tourism).
 
France is boosted by the Olympic Games. Growth in France in Q3- 24 was 0.4% quarter-on-quarter, the strongest rise since Q3 2023. This was clearly supported by the Olympic Games, and as such question about the underlying strength of the French economy remains open. Business investment remains sluggish, contracting again in Q3 24 given the negative impact of new norms on vehicles. In addition, residential investment continues to decline against a backdrop of still high interest rates, while exports have fallen back. Public spending, on the other hand, has remained buoyant but, in view of the budget d
 
Germany avoids recession. While the consensus forecast was for a further contraction in the economy, growth came in at 0.2% quarter on quarter in Q3-24, albeit with a sharp downward revision to Q2-24 growth. Indicators at the end of the quarter were already giving positive signals, with a slight rebound in the business climate and consumer confidence indices. Activity in Germany has been yo-yoing since 2022, with GDP remaining at its pre-crisis Covid level. Germany is therefore doing better than expected. On the other hand, given the heightened signs of weakness on the labour market, activity could remain sluggish.
 
The United States on a roll. The United States is continuing to build on its excellent momentum, with growth in Q3-24 of 2.8% on annualized rate (0.7% quarter-on-quarter), driven by a 3.7% jump in personal spending and continued expansion in public spending and non-residential investment. The only negative factor in the Q3- 24 figures was the negative contribution from international trade, reflecting strong domestic demand.
 
In terms of inflation, the core personal consumption deflator, the Fed's preferred measure, eased to 2.7% quarter-on-quarter in Q3- 24, likely allowing the Fed to continue the rate-cutting cycle at its meeting on 7 November. Looking ahead, the United States is set to experience a softlanding given the softening of the labour market. In the euro area, purchasing power gains (wage increases above inflation) and monetary easing should support economic activity.
 
Other highlights of the week
 
In the highlights of the week, we chose to talk about inflation in Euro area as well as the Autumn Budget in the United-Kingdom :

  • EURO AREA : measured slowdown in disinflation. The disinflation process halted in the euro area in October. Total inflation stood at 2% year-on-year, while core inflation was 2.7% (from 1.7% and 2.7% respectively) . This pause in disinflation essentially reflects the rise in energy prices. Inflation in services, the most rigid component, continues to slow, coming in at 3.9% year-on-year in October. These figures should allow the ECB to cut its key interest rate again in December.

  • UNITED KINGDOM : A supportive budget. The Labour government has presented its first budget and multi-year plan. Numerous tax rises are planned (employers' social security contributions, capital gains tax, etc.) to finance an increase in public spending (hospitals, education). The government has also decided to increase public investment. Tax increases will not be enough to cover the additional public spending and investment. As a result, this budget should support economic activity, which could slow the Bank of England's rate-cutting cycle. The markets continue to anticipate a cut in November, but not anymore in December. Finally, the sharp rise in bond issuance announced for the next 5 years has pushed up long-term rates.

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