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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Weekly Update - United States: elections with an uncertain outcome

United States: elections with an uncertain outcome. On Tuesday 5 November, both presidential and congressional elections will be held in the United States. The polls continue to predict very close results. These elections are being held against a backdrop of outperforming US growth. The markets should remain indifferent in the event of a divided government but could react more strongly in the event of a large victory for one party or the other.
 
An election with an uncertain future. On Tuesday 5 November, the presidential election will be held between Kamala Harris, the current vice-president and candidate for the Democratic Party, and Donald Trump, candidate for the Republican Party. Parallel to the presidential election, legislative elections will also be held. During these elections, the entire House of Representatives and a third of the Senate will be renewed. These congressional elections are just as important to follow, since it is Congress that authorises new spending and revenue and authorises the Treasury to issue debt. It is therefore difficult for a President to implement his programme without the help of Congress. The polls are still predicting very close results for the presidential election and the election of the House of Representatives, making it highly likely that the government will be divided between the President and Congress. Moreover, the final result may not be known on 6 November.
 
An election held in a very favorable economic climate. Since the Covid crisis, the US economy has performed very strongly, in stark contrast to past economic crises and alsoto the major developed economies. GDP returned to pre-crisis levels in just one year, compared with three years after the shock of the 2008 financialcrisis. And since then, economic activity has continued to surprise with its dynamism. What's more, US growth is clearly outstripping that of the other developed economies, with average annual growth of close to 3% since 2022, compared with 1% for the eurozone. Finally, this growth outperformance has not been accompanied by higher inflation than in the eurozone.
 
Financial markets favour a divided government. Historically, the election period and the outcome of the presidential election have had little effect on US equity markets, which react more to the economic and monetary context than to campaign programmes. For the coming election, US equity markets are likely to remain indifferent or react positively to a scenario of divided government, i.e.the White House and Congress of different political colors. This configuration would mean the political status quo and limit the risk of passing more extreme legislation. A broad victory for the Democratic Party could initially result in a negative reaction from the markets, given the desire to increase corporate taxation. On the other hand, a large Republican Party victory could lead to a rise in US equity markets, given the desire to reduce corporate taxation. However, this scenario would be negative for European and emerging-market equities, given his plan to raise tariffs. In addition, the markets would remain attentive to the risk of inflation and the risk to institutions posed by Trump's programme. Click here to find out more.
 
Other highlights of the week
 
In the highlights of the week, we chose to talk about the IMF's economic outlook as well as Euro area economic conditions :

  • IMF: stable global economic outlook but major challenges remain. On Tuesday, the IMF published its report on the outlook for the world economy. The forecasts remain broadly unchanged (3.2% for growth and 4.3% for inflation worldwide in 2025). While the IMF notes that inflation appears to be well under control thanks to monetary policy guidelines, it highlights the excessive level of government debt. The Fund deplores the lack of fiscal discipline on the part of governments, coupled with the absence of the investment needed to generate productivity gains and innovation.

  • Sluggish and disparate economic conditions in the Euro Area. The outlook for activity in Europe remains gloomy, as shown by the S&P PMI surveys and survey data from INSEE and the IFO. The eurozone's manufacturing PMI remains in contraction, at 45.9, while the services PMI is slowing but remains in expansion. The economic outlook remains gloomy in Germany and France, while the peripheral economies are showing more resilient activity. INSEE survey data confirms this gloomy economic outlook in France, with a deterioration in the manufacturing sector reflecting the fall in order books, and a slight rebound in business sentiment in the services sector. In Germany, the IFO index  rebounded slightly but remains at a low level.

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