Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Interest rates: what is the current reading of growth and inflation expectations?

Interest rates at different maturities make it possible to "read" market participants' expectations on inflation, growth and monetary policy. Since 2022, the very sharp rise in inflation and then its decline has been one of the main determinants of interest rates. The ongoing steepening of the yield curve now shows above all that market participants are reassured that inflation is under control. In France, the steeper steepening also illustrates some fears about the trajectory of public finances.

The yield curve, a leading indicator of the infallible cycle until 2022. The spread between long-term and short-term rates is a signal followed by many forecasters to forecast the phases of the economic cycle. It is even one of the components of the leading indicator of the cycle published by the American Conference Board. Its predictive power has proven to be almost infallible in predicting recessions in recent decades. Until 2022, whenever long-term rates were lower than short-term rates - i.e., a so-called "negative" or "inverted" yield curve - a recession occurred within 6 to 12 months.

This predictive power can be explained by the fact that interest rates incorporate market expectations on both growth and inflation, but above all monetary policy. Thus, in times of economic slowdown, markets anticipate cuts in key rates before they occur, implying lower long-term rates than short-term rates.

Since Covid, an atypical cycle, including on the yield curve. In 2022, and until recently, the interest rate curve has inverted significantly, sending a signal for several quarters of an impending recession that has not materialized. In our view, since the beginning of this atypical post-Covid cycle, the main factor affecting interest rates has been inflation. Indeed, the surge in inflation to levels not seen in 40 years has blurred the signal of the yield curve. The inversion of the yield curve first reflected the very sharp monetary tightening needed to deal with this inflation. And recently, the rise (or re-steepening) of the yield curve can be explained by the anticipation of a possible loosening of monetary policies, made possible by controlled inflation.

A yield curve that now reflects the markets' confidence in managing the fall in inflation. Since the beginning of September in the United States (and more recently in Europe), yield curves have indeed returned to positive territory. However, this development coincided with the appearance of many signs of economic weakness (particularly in Europe). However, the yield curve should not be ignored or seen as another false signal, but rather as the continuation of this atypical cycle with a cycle of sharp cuts in central bank rates. Indeed, in a phase of monetary easing, short-term rates fall faster than long-term rates. Thus, the recent steepening of the interest rate curve confirms above all the confidence of market participants in the easing of inflation.

If we look more specifically at the case of France, the steepening movement seems to have been particularly marked in recent weeks. But here too, this signal should not be interpreted as anticipation of a more favourable economic situation. Rather, it reflects fears about the trajectory of public finances, causing pressure on long-term rates, and could ultimately prove to be rather negative for the country's economic activity

Other highlights of the week

In the highlights of the week, we chose to talk about euro area inflation, the US job market and the recent volatility spike of crude oil prices

  • Europe: disinflation gains ground. Inflation continues to fall significantly (to 1.8% in September in the euro area and to 2.2% in August in the United Kingdom) and recent activity indicators are disappointing. As a result, the latest statements by the central banks (European Central Bank and Bank of England) have opted for a more moderate tone, in line with the continuation of key rate cuts for the next monetary policy committees.

  • United States: A resilient job market. The September employment report shows a still resilient job market. Indeed, the monthly number of job creations amounted to 254 thousand against 150 thousand expected by the consensus, resulting in a slight decrease in the unemployment rate to 4.1%. This figure confirms the resilience of US growth and should allow the Federal Reserve to continue its monetary easing cycle.

  • Crude oil volatility.

The price of oil has been particularly volatile this month, rising from nearly $68 per barrel to more than $78, an increase of more than 12%. This increase seems to be mainly explained by the intensification of the conflict in the Middle East.

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