Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The origins of Societe Generale

The Societe Generale pavilion during the Universal Exhibition of 1900 at the foot of the Eiffel Tower, the construction of which was partially financed by the bank.

The founders of Societe Generale, Edward Blount, Paulin Talabot and Joseph-Eugène Schneider.

2024 marks the one hundred and sixtieth anniversary of the creation of Societe Generale. A look back at the establishment of the bank, made possible by three founders with complementary backgrounds and qualities.

logo 160 ans

On 4 May, 1864, Napoleon III signed a decree establishing Societe Generale with the ambition of “fostering the development of commerce and industry in France”. This was all thanks to the vision and progressive ideals of a group of industrialists and financiers including the captain of industry Joseph-Eugène Schneider, the entrepreneur Paulin Talabot and the diplomat Edward Blount. Three entrepreneurs who combined their talents to found the bank and put it at the service of modernising the economy.

Joseph-Eugène Schneider, the visionary

Born in 1805, Joseph-Eugène Schneider began his professional life at the bank of Baron Seillière, specialising in the trading sector. With a strong personality, he developed a hard-working, entrepreneurial spirit and a vision that impressed his colleagues. In 1830, he took charge of the Bazeilles ironworks site bought by Baron Seillière. At the same time, he took courses at the National Conservatory of Arts and Crafts, from which he graduated with a distinction. This training made him aware of the crucial role of metallurgy and steel in the modernisation of the country.

In 1836, in the midst of the Industrial Revolution, he took over the Creusot forges, making it the largest factory in Europe. Nicknamed the “King of Iron”, he became a symbol of French industrial power, dominating the market for railway equipment and steamboats. Close to Napoleon III, he obtained the monarch’s signature on 4 May 1864, allowing Societe Generale to be created by decree. By collaborating with Paulin Talabot and Edward Blount, he would further anchor the young bank at the heart of the industrial world.

For 160 years, Societe Generale has been making its clients’ ideas grow

Shaped by generations of employees and customers, the Group has always supported economic development. Yesterday by accompanying the industrial revolution, today and tomorrow by resolutely addressing the challenges of our time for sustainable development and responsible transition. The strength of this legacy, inherited from previous generations, enables Societe Generale to face the future with audacity, determination and confidence.

Advertisement for a rental service for safes, Central Agency, 1920s.

Decree establishing Societe Generale, signed by Napoleon III on 4 May 1864. (Societe Generale archives).

Paulin Talabot, the innovator

A young engineer, graduate of the Polytechnique and the School of Bridges and Roads, Paulin Talabot founded the Société des mines de la Grand-Combe et des chemins de fer du Gard in 1836, with his brother.

In 1852, he contributed to the creation of the largest railway company in France, the future “Paris-Lyon-Mediterranean” (PLM), which he would take charge of a decade later. In 1856, he founded the Marseille Docks and Warehouses Company. His reputation was such that he developed his activities abroad, notably presiding over the creation of rail networks in Italy and Austria. Drawing on his experience, Talabot quickly understood the benefit of collaboration between bankers and industrialists. Especially since from 1860, the signing of various free trade treaties favoured the boom in the capital markets. Provisionally director then administrator of Societe Generale (1865-1885), Talabot played a decisive role in bringing together finance and industry, making the bank a major player in the industrial and railway revolution.

Edward Blount, the diplomat

Born in England, Edward Blount began his career in his father’s bank in London, then at the Home Office of the British government. Attached to the embassy in Paris in 1829, then to the British consulate in Rome, he encouraged the development of railways including the networks of the north of France created by James de Rothschild and those in the South launched by Talabot.

The French Revolution of 1848 led to the failure of his bank, and in 1851 he established a limited partnership under the name Edward Blount & Co, which financed the railways and also became the bank of the papal government.

At the same time Blount was at the head of several industries. The Rhine Mines and Foundries Company in 1852, the General Water Company from 1861 to 1902 and the Western Railway Company from 1880 to 1894. In 1886, he joined Talabot within Societe Generale, where he was president until 1901. In the spring of 1871, he initiated the international expansion of the bank, by creating a branch in London, in the heart of the City, the nerve centre of international finance.

The synergy between the visions of these three founders was crucial to the rise of Societe Generale as one of the modern banks that would go on to shape the Twentieth Century.

© Societe Generale; Alamy images; Gallica
Bibliothèque Nationale de France