Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

* Mandatory fields

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Sustainable finance serving a responsible Future

Understanding sustainable finance: Key principles and challenges


Sustainable finance is a concept that integrates environmental, social, and governance (ESG) criteria into investment decisions. The goal of sustainable finance is to promote investments that contribute to sustainable economic development, environmental protection, and social well-being.

Sustainability is omnipresent in our daily lives

Sustainability is a key concept of our time, widely popularized since the 1987 Brundtland Report. This report defines sustainable development as meeting the needs of the present without compromising the ability of future generations to meet their own needs. Global awareness of this issue was reinforced in 2015 with the signing of the 17 Sustainable Development Goals (SDGs) by the 193 UN member states, setting a course for a better and more sustainable future for all by 2030.

A major indicator of the urgency to act is Earth Overshoot Day, which marks the date when humanity has exhausted all the resources that the Earth can produce in one year. In other words, it is the moment when we begin living on credit from the resources of future generations. In 1970, this day occurred at the end of December, but in 2024, it occurred on August 2nd. Two main factors explain this evolution: global population growth, increasing from 3.7 billion in 1970 to over 8 billion in 2024, and changes in our lifestyles, which have increased our ecological footprint.
The challenge of sustainability is to find a balance between essential needs (health, food, education, employment, income, etc.) and respecting the environmental limits of our planet. The "doughnut" theory, developed by Kate Raworth, illustrates this quest for balance between social well-being and planetary sustainability.
 

The challenges of sustainable finance:


The transition to a sustainable way of life involves rethinking how we consume, travel, live, and even eat, to make it compatible with the ecological limits of the Earth. Beyond psychological barriers, this transition has a significant economic cost. For the climate transition alone, the estimated cost ranges from 30 to 65 billion euros per year. Public investments alone will not be sufficient to finance this. This is where sustainable finance comes into play, bridging the gap between project developers working for this transition and investors capable of funding these initiatives. In France, household savings are estimated at over 6,000 billion euros, representing a considerable potential to finance this transition.


To meet this challenge, sustainable finance is structured around three major pillars:
•    Green finance: It specifically targets the fight against climate change and environmental protection. This includes financing for renewable energy, energy efficiency, the circular economy, and environmentally friendly construction, among others.
•    Socially responsible investment (SRI): This approach integrates non-financial criteria, such as environmental, social, and governance (ESG) factors, in addition to traditional financial criteria (profitability, dividends, rates, income, debts, etc.). SRI aims to direct investment flows towards companies that are not only profitable but also virtuous for the planet.
•    Solidarity finance: Its goal is to finance projects with a strong social impact. Actors in solidarity finance include foundations, cooperatives, associations, and crowdfunding platforms.
Thus, sustainable finance represents a strategic lever to address environmental and social challenges by connecting investors with change-driving projects. It offers investment prospects that reconcile financial profitability with a positive impact on society.
 

Jean-Christophe Jouannais

Sustainable Engineer at Societe Generale Private Banking France

DISCLAIMER :

This document has no contractual value. It is not intended to provide an investment service such as investment advice, a related investment service, arbitration advice or legal, accounting or tax advice from Société Générale Private Banking France (‘SGPB France’), which cannot therefore be held liable for any decision taken by an investor solely on the basis of its content. SGPB France undertakes neither to update nor to modify it. 

Before making any investment decision, please review the details of the documentation for the service or product being considered, including any associated risks, and consult your legal and tax advice. If the document is consulted by a French tax non-resident, he or she will have to ensure with his or her legal and tax advisors that he or she complies with the legal and regulatory provisions of the jurisdiction concerned. It is not intended for distribution in the United States, or to a U.S. tax resident, or to any person or jurisdiction for which such distribution would be restricted or unlawful.  

The past performance information that may be reproduced is not intended to guarantee future performance. These future performances are therefore indicative. The return to investors will vary depending on market performance and the shelf life of the investment. Future performance may be subject to tax, which depends on your present and future personal situation. 

Societe Generale has put in place a policy to manage conflicts of interest. SGPB France has put in place (i) a policy to handle complaints made by its customers, available on request from your private banker or on its website and (ii) a policy to protect personal data (https://www.privatebanking.societegenerale.com/fr/protection-donnees-personnelles/).  At any time and without charge, you have the right to access, rectify, limit processing, erase your data and the right to object to their use for the purposes of commercial prospecting by contacting our Data Protection Officer by email (protectiondesdonnees@societegenerale.fr). In the event of a dispute, you can lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the supervisory authority responsible for compliance with personal data obligations. 

This document is issued by Societe Generale, a French bank authorized and supervised by the Prudential Control and Resolution Authority, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (‘ECB’) and registered with ORIAS as an insurance intermediary under number 07 022 493, orias.fr. Societe Generale is a French public limited company with a capital of EUR 1 003 724 927.50 on 17 November 2023, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris (ADEME FR231725_01YSGB). More details are available on request or at www.privatebanking.societegenerale.com/. This document may not be communicated or reproduced in whole or in part, without the prior written consent of SGPB France.