Become a client

Are you a client? You should contact your private banker.
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

* Mandatory fields

First Name*

Last Name*

Email*(email@domain.com)

Phone (optional) (example: 0033112131415)

Tax residence*

Select your range of financial assets:*

Subject

Message*

Important information*

Your message will be sent to one of the entities of the Societe Generale Private Banking in France, Switzerland, Luxembourg or Monaco. By completing this form, you confirm that you have understood and accept that the personal data you transmit will be collected by Societe Generale Private Banking in France, Luxembourg, Monaco and Switzerland as well as by our administrator and our hosting provider located in France and will be kept for a period of 6 months. You have a right, at any time, to access, amend and erase your data, or to limit how we process it. You may also, at any time and at no cost, refuse to allow your data to be used for commercial solicitation purposes. To exercise these rights, please contact our Data Protection Officer by using the links to the left. In the event of a dispute, you may file a complaint with the local data protection authority of the Group entity concerned, the supervisory authority responsible for ensuring compliance with personal data obligations.

Don't fill this field!

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker is your privileged contact to receive and process your claim.

If you disagree with or do not get a response from your advisor, you can send your claim to the direction of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to:

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE

The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department:

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address:

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com

Clients may also contact the Swiss Banking Ombudsman:

www.bankingombudsman.ch

See the world differently

Display all Digital & Innovation Economy Expertise Passions Society & Environment

Passions

The Primeur's week in Bordeaux 2024 - Vintage 2023

21 Aug 2024 The 2023 French wine futures campaign — Bordeaux En Primeurs 2023 — held in late April 2024, presented a vintage...

Economy

Monthly House Views - Central banks into the deep end - July 2024

22 Jul 2024 By Clémentine Gallès Chief Economist and Strategist Societe Generale Private Banking, Yvan Mamalet Economist and...

Expertise

PERSONAL FINANCES: SEEKING SUCCESS WITHOUT LETTING IT BLIND US

19 Jul 2024 Returning from vacation, this article draws a connection between the beauty of archaeological sites and that of a vacuum...

Expertise

Personal Finance: The grass isn't always greener on the other side

19 Jul 2024 The sun is out and so are the lawnmowers. Cue the friendly banter between enthusiasts of the walk-behind mower, the...

Digital & Innovation

Rising waters: creating a risk culture

16 Jul 2024 Shapers of the future

Digital & Innovation

Heidi Sevestre, the woman who gives voice to the glaciers

15 Jul 2024 Pioneering spirits

Economy

Weekly Update - Negative trend in « surprise » indicators: don’t jump to conclusions too quickly

15 Jul 2024 By Clémentine Gallès Chief Economist and Strategist Societe Generale Private Banking, Yvan Mamalet Economist and...

Digital & Innovation

Blockchain: A technology based on the decentralisation of data

11 Jul 2024 Blockchain is a technology very often associated with Bitcoin, which began in 2009. Countless other blockchains have...

Passions

Le secteur viticole français : panorama et perspectives

10 Jul 2024 Quel est l’impact des récentes évolutions du secteur viticole en France sur sa compétitivité et sa durabilité ?...

More results google link

Become a client