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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

SRI-labelled investment solutions: how to find your way around?

 

The content of this article presents solutions designed exclusively for SGPB France's clients.

 

"Sustainable", "responsible", "green"… Sustainable investment solutions are developing. But what do these terms really mean? To help investors see more clearly and invest with confidence in solutions with real transformative power, several European countries have developed standards and labels dedicated to socially responsible investments.

Overview of European Socially Responsible Investment (SRI) labels

Europe is particularly advanced in sustainable finance (investments that integrate, beyond financial criteria, extra-financial criteria based on the Environment, Social and Governance (ESG) pillars). It is even considering the creation of an Ecolabel for financial products. Among European countries, France is a leader in this field with two labels: the SRI label of the French State, carried by the Ministry of Economy and Finance, and the Green Fin label, dedicated to green finance, carried by the Ministry of Ecological Transition. In Belgium there is also the Towards Sustainability label, in Luxembourg the LuxFLAG label, in Germany the FNG-SIEGEL label, etc. The specifications of these labels are demanding and often audited by an independent third party, allowing investors to choose quality products with confidence.

The United Nations Principles for Responsible Investment: promoting Responsible Investment

Financial institutions that manage their clients' assets, through funds or mandates, can sign the United Nations Principles of Responsible Investment, commonly known as the UN PRI. The UN PRI were first specified in 2005 and are not a label, but are used to establish a rating of responsible investors. The signatories commit themselves to strengthen their fiduciary responsibility through several actions:

  • integrating ESG issues into their decision-making and investment analysis processes;

  • being active shareholders on ESG issues vis-à-vis the companies in which they invest and by asking them for more transparency on these issues;

  • encourage the adoption of responsible investment and cooperate on these issues;

  • report on progress made in the field of responsible investment.

SRI labels granted to three new Societe Generale Private Banking France investment solutions

Societe Generale Private Banking offers a wide range of sustainable investment solutions.  Among these solutions, three emblematic collective funds of our asset management company SG29 Haussmann, a signatory of the UN PRI, have just been awarded the SRI Label by the French government: 29 Haussmann Sélection Monde (fund invested in global equities), 29 Haussmann Euro Rendement (prudent profile asset management fund), and 29 Haussmann Equilibre (balanced profile asset management fund). In November 2019, the 29 Haussmann Sélection Europe fund, one of SG 29 Haussmann's flagship equity funds, had already obtained this SRI Label.

These new labels mark an important step forward for SG 29 Haussmann, since they increase the share of assets managed by the company adopting an SRI management approach to more than a third. This allows us to reaffirm our desire to accompany our French clients towards greater sustainability and to accelerate our transition towards more responsible finance.

The labeling of a fund adopting an SRI approach is structuring both in terms of management philosophy and value analysis.  For all the funds with the French SRI Label, SG29 Haussmann's investment decisions are based on a 360"approach, combining both fundamental and extra-financial analysis of companies by taking ESG criteria into account. We believe that this is an essential step in acting in the interest of our clients in a transparent and rigorous manner.

To help you get a better understanding of SRI, we invite you to listen to our series of podcasts "Understanding Responsible Investment" (link), available on Sportify and Apple Podcasts. And to test your knowledge and determine your preferences in terms of responsible investment, we invite you to take the "My Sustainable Future" test, the results of which you can share with your private banker, if you wish.

Would you like to discuss this subject further with us?

Contact my private banker
Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France

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