Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

* Mandatory fields

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

SG 29 Haussmann expands its range of SRI labelled funds

SG 29 Haussmann, the private client asset management company of Societe Generale Private Banking France, has been awarded the SRI label by the French government for three of its historical strategies.

Expansion of the SRI (Socially Responsible Investment) funds range

After obtaining an initial label for its fund "29 Haussmann Sélection Europe" in November 2019, SG 29 Haussmann is expanding its range of SRI solutions by labelling three more of its funds, "29 Haussmann Euro Rendement", "29 Haussmann Equilibre" and "29 Haussmann Sélection Monde". These new labels bring the management company's SRI assets under management to 2.4 billion, or 30% of assets under management (at end-November 2020). The French government's SRI label was launched by the Ministry of Economy and Finance in August 2016. It is the result of a strict labelling process conducted by two independent organisations (Afnor Certification and EY France)(1). It aims to offer investors greater visibility on SRI products, while ensuring that their management is based on solid methodologies with a strong requirement for transparency and quality information. It distinguishes "investments that aim to reconcile economic performance with social and environmental impact by financing companies and public entities that contribute to sustainable development, regardless of their sector of activity"(2).

Conviction-based asset management, committed to sustainable and responsible finance

"All of our labelled funds have a patrimonial character associated with conviction-based management. The integration of extra-financial criteria into the process is an integral part of our investment decisions. It takes into account numerous ESG (Environmental, Social and Governance) criteria that enable us to make informed stock choices in the same way as traditional financial criteria" says Guillaume de Martel, Executive Chairman of SG 29 Haussmann.

"This is an important step that allows us to reaffirm our commitment to support our clients in their sustainable investment approach and to accelerate our transition towards more responsible finance" adds Mathieu Vedrenne, Head of Societe Generale Private Banking France.

In the summer of 2020, SG 29 Haussmann confirmed this commitment by signing the United Nations Principles for Responsible Investment (UN PRI). The UN PRI is the world's most important responsible investment initiative. Their objective is to encourage the international network of signatory investors to integrate ESG factors into their investment and ownership decisions.

By expanding its range of SRI-labelled funds, SG 29 Haussmann is continuing along this path and taking a major step forward in our ambition to be a private bank with a positive impact.

To find out more about SRI labels, see our article "SRI-labelled investment solutions: how to find your way around?" And to learn more about SRI, check out our series of podcasts on 'Understanding Responsible Investment', available on our website and live on Spotify and Apple Podcasts.

 

(1)For more information on the SRI label, go to www.lelabelisr.fr.

(2)www.lelabelisr.fr

Would you like to discuss this subject further with us?

Contact my private banker

This document is not intended to be a contract, but for advertising purposes only. Its content is not intended to provide investment advice on the financial products or the management service under mandate presented herein, nor any other investment service. The information contained herein is provided for information purposes only and is intended to provide the reader with information that may be useful in making a decision. It does not in any way constitute personalised recommendations.The reader may not derive either an investment recommendation or legal, accounting or tax advice from it. The information on past performance, if any, does not guarantee future performance.

This document has been prepared on the basis of sources that SG 29 Haussmann and Société Générale Private Banking consider reliable and accurate at the time of its production. All information mentioned in this document is subject to change without notice. SG 29 Haussmann and Societe Generale Private Banking cannot be held liable for any decision taken by an investor on the basis of this information.

Before subscribing to any investment service or financial product, the potential investor must read all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, document entitled "key information for the investor", Term sheet, contractual terms and conditions of the investment service), and more particularly those relating to the risks associated with this service or product. The prospectus and the DICI of the fund are available on request from SG 29 Haussmann or Société Générale Private Banking.

The DICI is also available on the website sg29haussmann.societegenerale.fr and on the AMF website (www.amf-france.org).

The potential investor acting alone must ensure that the financial product or investment service is compatible with his financial situation, investment objectives, knowledge, experience in financial instruments and his ability to withstand losses.

Societe Generale is a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB) and registered with the ORIAS as an insurance intermediary under number 07 022 493, orias.fr. Societe Generale is a French public limited company with capital of EUR 1,066,714,367.50, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. SG 29 Haussmann is a portfolio management company approved by the Autorité des Marchés Financiers, under no. GP 06000029, Société par Actions Simplifiée, with a capital of EUR 2,000,000, having a unique identification number of 450 777 008 RCS Paris, whose registered office is located at 29 Boulevard Haussmann, 75009 Paris. Further details are available on sg29haussmann.societegenerale.fr.

Find out more:

06
Nov
2024
At the heart of ESG analysis: assessing the competitiveness and risk-return of companies
Non-financial analysis, also known as ESG analysis (Environmental, Social, Governance), is essential for evaluating a...
Society & Environment
Non-financial analysis, also known as ESG analysis (Environmental, Social, Governance), is essential for evaluating a company's performance beyond its traditional financial indicators. It allows us to determine the current and future market positioning of a company in a constantly evolving world. When combined with financial analysis, it provides a more...
At the heart of ESG analysis: assessing the competitiveness and risk-return of companies
06
Nov
2024
Cross-article: Philanthropy and Solidarity Finance
Joint interview, Croisine Martin-Roland, Head of Philanthropic Support, and Jean-Christophe Jouannais, Sustainable...
Society & Environment
Joint interview, Croisine Martin-Roland, Head of Philanthropic Support, and Jean-Christophe Jouannais, Sustainable Finance Engineer at Societe Generale Private Banking.
Cross-article: Philanthropy and Solidarity Finance
06
Nov
2024
Freight: be it land or sea, all agree on green
Key report
Society & Environment
Key report
Freight: be it land or sea, all agree on green
06
Nov
2024
Green finance in the face of climate urgency
According to the Brundtland Report of 1987, sustainable development aims to meet the needs of the present without...
Society & Environment
According to the Brundtland Report of 1987, sustainable development aims to meet the needs of the present without compromising the ability of future generations to meet their own needs. It is based on three pillars: the environment, society, and the economy.
Green finance in the face of climate urgency
06
Nov
2024
Sustainable finance serving a responsible Future
Sustainable finance is a concept that integrates environmental, social, and governance (ESG) criteria into investment...
Society & Environment
Sustainable finance is a concept that integrates environmental, social, and governance (ESG) criteria into investment decisions. The goal of sustainable finance is to promote investments that contribute to sustainable economic development, environmental protection, and social well-being.
Sustainable finance serving a responsible Future