Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Trends notebook #2

Biennial

Two artists under the waves
For the 2024 edition of the Venice Biennale, French artists Julien Creuzet and Josèfa Ntjam (above) are taking visitors below the waterline. In the French Pavilion of the Giardini, Julien Creuzet is leading visitors on a dive into a unique olfactory, poetic and musical environment, inside an underwater garden made of sculptures, suspensions and computer-generated images, evoking the Caribbean but also the lagoon of Venice. Josèfa Ntjam, for her part, placed a gigantic blue monolith in the courtyard of the Accademia di Belle Arti museum. After entering, we can contemplate a universe at the junction of Dogon civilization and Science Fiction, where plankton and other forms of life move to the rhythm of a soundscape composed by Fatima al Qadiri.

© Revival Bionics ; Getty Images ; Josèfa Ntjam- ADAGP, Paris, 2024. Photographer: Andrea Rossetti; Jacob King/PA Wire/abacapress.com; AP Photo/Godofredo A. Vasquez/sipa

Artificial intelligence

Time for specialisation
The year 2024 marks a decisive turning point in the world of AI, with the era of AI specialisation now upon us. Artificial intelligence is now establishing itself in specific sectors, offering personalised and above all, sector-specific solutions. The parent company of Facebook, Meta is particularly focussing on this development by launching 28 specific-purpose bots instead of a single competitor for ChatGPT. There will therefore be, among others, Coco for dancing, Victor for sports training or even Max for cooking. This development could represent a boon for specific industries, from health to finance, optimising processes and paving the way for unprecedented innovations.

A bumper catch

The Ocean Cleanup association has not stopped innovating
The non-profit organisation The Ocean Cleanup has taken a new step forward in the fight against marine pollution. And with good reason: the project has recovered an unprecedented 10 million kilograms of rubbish, equivalent to the weight of the Eiffel Tower, from across the world’s oceans and river-ways. Not content with that, The Ocean Cleanup is also aiming to clean up the infamous Great Pacific Garbage Patch, eliminating as much plastic as possible from the oceans, and helping stop the flow of waste from the world’s most polluting rivers. The organisation is also tackling the recycling of collected plastic, transforming an environmental threat into resources. Supported by Societe Generale, The Ocean Cleanup embodies hopes of a clean future for our seas, combining technology and environmental commitment for a global impact.

Diary

KANDINSKY, MÜNTER AND DER BLAUE REITER (BLUE HORSEMAN) IN LONDON
A look back at the movement, born in Munich in 1911, which transformed modern art.
Until 20 October at Tate Modern.

SPOTTING UNICORNS AT THE PERTH MUSEUM
The exhibition traces two thousand years of the history and representation of the mythical creatures—also used as an emblem of Scotland—and its evolution into a symbol of diversity and resilience.
Until 22 September.

THE 2024 PHOTOGRAPHIC ENCOUNTERS IN ARLES festival, entitled Under the Surface, is presenting a snapshot of worldwide contemporary photography at more than thirty locations across the city.
From 1 July to 29 September.

The object

First glasses, now hop on a flying carpet and explore virtual reality
On 18 January, Disney unveiled a new virtual reality carpet called Holotile. This is made up of a multitude of small rotating round tiles which allow the user to move in all directions. Enough to imagine yourself as a hero of Ready Player One, the film by Steven Spielberg and Disney.

Find out more:

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The 2023 French wine futures campaign — Bordeaux En Primeurs 2023 — held in late April 2024, presented a vintage characterised by contrasting weather conditions that largely determined the style and quality of the wines produced. By Matthieu Gombault, Head of Wine and Forest Investment Solutions at Societe Generale Private Banking.
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Vidéos & Experts views
What is Art Banking? What is Société Générale Private Banking's approach in this field? Why consider art in your wealth management strategy?
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