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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Music - Instrument and musician, an intimate bond

A pair of musical instruments of exceptional quality, manufactured in the 17th and 18th centuries. But for the two artists who play them, they are much more than mere tools.

In listening to them, we find ourselves immersed once more in the world of Harry Potter as the sorcerer’s apprentice finally chooses his magic wand.

Or rather that he is chosen by it, according to the novel. Jean-Guihen Queyras and Élise Bertrand are wizards of a different kind of magic: that of music.
The first is one of the greatest cellists in the world. The second a rising star of the violin. Jean-Guihen Queyras, 56, plays a very rare cello built by the Italian violin maker Gioffredo Cappa in 1696. Élise Bertrand, 23, plays a violin from 1796, signed by Giuseppe Gagliano. Both instruments are on loan from the Societe Generale The Future Is You Foundation.
Both use intimate or even loving words to describe their relationship with their instruments. “There are no secrets between Cappa and me. He knows everything about me”, confides Jean-Guihen Queyras. “Playing a violin as old as the Gagliano was a great discovery, a great feeling. I knew right away that I liked it.” adds Élise.

Jean-Guihen Queyras plays both solo and with renowned orchestras such as the Philadelphia Orchestra, the Paris Orchestra, and the London Symphony Orchestra.

There are no secrets between Cappa and me.
JEAN-GUIHEN QUEYRAS

The name of Stradivarius is the most well known today, but other families of luthiers have equally left a strong mark on the art of musical instrument making. A contemporary of Antonio Stradivari who lived between 1644 and 1737 in Cremona, Alessandro Gagliano was also the father of a large family of luthiers in Naples, of whom Giuseppe represents the third generation. The Amati luthier dynasty in Turin dominated stringed instrument making for 100 years, and influenced Antonio Stradivari and Gioffredo Cappa. Certainly the differences in their musical instrument construction techniques are slight to the uninitiated. Together, however, these great names established a quality of violin making high enough to continue to attract great musicians and ensure that generations of collectors and patrons invest in their purchase and thus their future conservation.

Élise Bertrand has been playing the violin since the age of 8. A talented performer and composer, in 2023 she received the Honorary Prize at the International Young Talent Competition in Normandy.

Playing a violin as old as the Gagliano was a great feeling.
ÉLISE BERTRAND

Being lent an old instrument is a memorable event for a musician. Until she was 19, Élise Bertrand played a standard, unbranded violin. However, “According to my teachers, my level had surpassed that of the violin I was playing.” While a student at the Conservatoire National Supérieur de Musique de Paris, she applied to borrow the Giuseppe Gagliano. “During the first test, in the Vatelot-Rampal violin-making workshop, I was so excited. The Gagliano is so much louder than mine, it allows for a much greater sound projection.”

This power will be an essential asset for the rest of her career: “I am more reassured about my ability to make myself heard above the orchestra.” Jean-Guihen Queyras has waited a long time for his own encounter with musical magic. It took the cellist more than a year to find the Gioffredo Cappa he now plays. In each town where he performed, he contacted local luthiers to try out instruments. “It was like trying to enter into a relationship, notes Jean-Guihen Queyras. We have a very personal relationship with our instruments, these vessels of communication. There are many questions we ask ourselves: will I start a life with this instrument? Will I play the same way as before? Can it be my voice?” The fateful encounter took place in Vienna in 2005. Queyras borrowed the Cappa from 1696 to interpret the Cello Concerto by Robert Schumann and theConcerto by Bruno Mantovani, a piece written especially for Queyras. It was quite a shock: the instrument seemed as agile in romantic as in contemporary repertoire. “I was very impressed.” Jean-Guihen Queyras describes the sound of the Cappa as “something reminiscent of a thoroughbred horse, it is racy, both noble and nervous at the same time”. Since then, they have been inseparable.

A collection in the service of young people

Aware of the problem encountered by young musicians in acquiring quality instruments, musical sponsorship from the Societe Generale The Future Is You Foundation practises an instrument purchasing policy. Two cellos, four violas and six violins of contemporary construction and exceptional quality, are made available to students. “Like in a library,” explains Julien Dubois, head of the instrumental park at the CNSMDP, “students can borrow them. It is better to lend it rather than having it stay in a safe somewhere because an instrument that is not played loses sound quality...” “These are high-quality instruments from all over Europe which enable young professionals to pass key milestones in their careers, such as important competitions,” explains Ulrich Mohrle, head of music sponsorship at Societe Generale. “It is essential that these young performers have all the opportunities required to be open towards the present and the future!”

By Séverine Garnier

Music journalist.