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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

How mars can teach us about our own finance universe

When it comes to personal finance, we’re usually advised to keep a little distance, figuratively, from our financial assets. This time let’s get an overview – literally. We can learn a lot from NASA and the setbacks it faces as it tries to bring its Martian samples back to Earth. It’s a perfect example of the kind of planning fallacy that can affect our reasoning on the timelines, costs, risks, and benefits of our financial decisions. 

Portrait de Edouard Camblain
Edouard Camblain

Investment advisor at Societe Generale Private Banking.

Are we really smarter than a rocket scientist?

A few short weeks ago, the US National Aeronautics and Space Administration (NASA) announced it would “seek innovative designs that will lower cost [and] risk” to transport the rocks sampled from Mars back to Earth. This came after an independent audit found that NASA had “[u]nrealistic budget and schedule expectations from the beginning”. This amounts to a doubling of costs, which are expected to ultimately reach $11 billion, and an arrival date closer to 2040 than 2030! Variances of over $5 billion, and an extra ten years, amount to quite a dilemma! 

And yet, in our regular forecasts, can we really be more accurate than these world-class engineers working for a rigorous scientific organisation? The answer lies in our own behaviour. Are we last-minute Christmas shoppers? Do we leave paperwork until it’s down to the wire? Do our home improvement projects drag on and on? Maybe we underestimate holiday budgets or drive times, let alone the spiralling costs and delays in building or IT projects or business ventures.

NASA’s troubles may be in today’s headlines, but this kind of planning fallacy was spotlighted as far back as 1977, by researchers Amos Tversky and Daniel Kahneman2. They found that people looking to forecast deadlines tend to go with their gut – but that our intuition is often wrong. By systematically repeating those errors, they concluded that cognitive bias existed, but did not solidify their findings with experiments. Those were conducted later, as in 19943 when psychology students had to estimate the time needed to finish their thesis. While the majority of students took 55.5 days (with just 30% meeting the anticipated deadline), they had predicted, on average, 33.9 days, 27.4 days “if everything went as well as it possibly could” and 48.6 days “if everything went as poorly as it possibly could”.

The initial definition of the planning fallacy was expanded in 2003 (by Daniel Kahneman and Dan Lovallo4) to include underestimating the costs and risks of decisions and overestimating their benefits. Those errors are based on different mechanisms like optimism bias, overconfidence and forgetting previous experience. 

From Martian rocks to the cornerstones of our decisions

Since anticipation is a cornerstone of our personal finances, they can be severely impacted by planning fallacy. For example, the consequences can show up when setting up or selling a business, running a construction project, relocating internationally, or comprehensively restructuring your financial assets.

The planning fallacy can cause unexpected delays that may jeopardise some key deadlines (e.g. fiscal year end, capital gain or loss offsets, etc.), the speed of ROI, or even the success of the financial transaction. Likewise, this bias can cause budget overruns, leading us to question the financial rationale of an operation or investment. 

The planning fallacy, then, affects both i) the yield component of a project, by undervaluing the investment required and overestimating the profits and execution speed, and ii) the risk component by undervaluing it.

You can set up a few safeguards to shield you from this bias: 

  • Be sure to view things from a distance: the planning fallacy can also cause us to overestimate the time and budget a third party will spend on their tasks. Of course, this is an effective way to balance out our overconfidence in ourselves! 

  • If you have a decision approaching, break it down into several tasks to help you accurately calculate implementation costs and timelines.

  • Include your worst-case scenario: in the study mentioned above, the timeline in the worst of cases still didn’t go far enough! 

For anyone who might have misjudged the time that went into writing this, the content is reassuring – a NASA engineer couldn’t have come closer!

1 https://www.nasa.gov/news-release/nasa-sets-path-to-return-mars-samples-seeks-innovative-designs/

2 “Intuitive prediction: Biases and corrective procedures”; Tversky, A. and D. Kahneman; 1977

3 “Exploring the ‘planning fallacy’: Why people underestimate their task completion times”; Buehler, R., D. Griffin and M. Ross; 1994.

4Delusions of Success: How Optimism Undermines Executives’ Decisions (hbr.org)”;  Kahneman, D. and D. Lovallo; 2003

GENERAL DISCLAIMER:

 

Societe Generale Private Banking is Societe Generale Group’s business operating through its head office at Societe Generale SA, as well as departments, branches and subsidiaries located in the areas referred to below, under the Societe Generale Private Banking brand, and is the distributor of this document.

 

This is an advertising document and holds no contractual value. It is not intended to provide an investment service. In addition, it does not constitute investment advice or a personalised recommendation on a financial product, or advice or a personalised recommendation on insurance, or any form of canvassing, or legal, tax or accounting advice from any Societe Generale Private Banking entity whatsoever.

 

The information contained in this document may be amended without prior notice, and is for illustrative purposes only to provide the reader with information that may be of use in making decisions. Any information on past performance, even repeated performance, does not under any circumstances guarantee future performance.

 

The private bankers of the Societe Generale Private Banking entities can provide potential investors with more detailed information on the offerings, within their Societe Generale Private Banking entity, in the theme presented in this document.

This document is confidential and intended solely for the recipient. It may not be made public or disclosed to any third party, nor reproduced in whole or in part without the prior and written agreement of the Societe Generale Private Banking entity concerned.

 

Under no circumstances shall any Societe Generale Private Banking entity be held liable for any decision made by an investor on the basis of this information alone.

 

Societe Generale Group maintains an operational administrative organisation taking all necessary measures to identify, verify and manage conflicts of interest. To that end, the entities of Societe Generale Private Banking have established a conflicts of interest management policy aimed at managing and preventing conflicts of interest. For more details, clients of Societe Generale Private Banking may refer to the conflicts of interest management policy available on request from their private banker.

 

Societe Generale Private Banking have also established a policy to address any complaints filed by its clients. Clients may request this policy from their private banker or on the institutional website of Societe Generale Private Banking (www.privatebanking.societegenerale.com).

 

DISCLAIMERS BY JURISDICTION

France: Unless indicated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution (French Prudential Supervisory and Resolution Authority), located at 4 place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB) and registered with ORIAS as an insurance broker under number 07 022 493, orias.fr. Societe Generale is a public limited company (société anonyme) under French law, with capital stock of €1, 003, 724, 927.50 as of 17 November 2023 with its registered office at 29 boulevard Haussmann, 75009 Paris, France, and registered with the Paris Trade and Companies Register (Paris R.C.S) under the unique identification number 552 120 222. Paris. More details are available on request or online at www.privatebanking.societegenerale.com/.