Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Heidi Sevestre, the woman who gives voice to the glaciers

Bertrand Cozzarolo
Director of Societe Generale Private Banking


An inspiring message

Heïdi Sevestre is a young glaciologist with a voice that inspires. Committed, enthusiastic and accessible, she travels the world talking about glaciers, those frozen giants with feet of clay, whose preservation is essential to the balance of our planet. Heïdi Sevestre works at AMAP (Arctic Monitoring and Assessment Program) part of the Arctic Council. She lives part of the year on the Norwegian archipelago of Svalbard, where she divides her time between field research and scientific communication. Her career has already been rewarded with several prizes: the Shackleton medal for the protection of the polar regions in 2022, and the French Outreach prize in the environment category in 2023. In 2024, she was designated European Young Leader by Friends of Europe. I had the pleasure of attending a speech by Heïdi Sevestre and I wanted to welcome her to the pages of our magazine because her approach echoes the values of our bank in terms of responsible environmental commitment. I hope that her portrait and testimony will inspire you.

An accomplished glaciologist and determined explorer, Heïdi Sevestre uses her scientific knowledge and her public profile to explain to as many people as possible the issues surrounding global warming and melting polar ice. Portrait of an extraordinary personality who is as enthusiastic as she is inspiring.

Passionate about nature and mountains since her childhood, spent in the heart of the Annecy mountains (in the French Alps), Heïdi Sevestre decided to become a glaciologist at 17. Since then, this doctor in glaciology has led scientific expeditions to the polar and high mountain regions. “I consider myself a glacier doctor,” she explains. They are our patients and we try to make them talk through science and measuring instruments because they are the best barometers for helping us understand the current state of the climate. We are intermediaries, in a way, between the glaciers and the human population.”

We will be called to account in 10, 20 or 30 years for the decisions we make today. Education is the key to avoiding the worst.
The melting of Greenland would represent a rise in ocean levels of 6 to 7 metres and that of Antarctica by 58 metres.

Look further

Heïdi Sevestre is the author of Climate Sentinel, published by Harper Collins France, and Tomorrow is us, published by Faubourg. She presents scientific documentaries for television and writes a column for every Thursday at 7:56 a.m. on France Culture.

 

... Fragile giants

Heïdi Sevestre’s verdict is clear: the glaciers’ state of health is very worrying. “With the improvement of our scientific knowledge, we are becoming increasingly aware of the extent of the deterioration of glaciers, polar ice caps, sea ice and permafrost, she emphasises. We have released so much greenhouse gas into the atmosphere that almost half of the glaciers on Earth are already doomed. And this will impact the vast majority of the population, particularly the most vulnerable. Exceeding certain temperature thresholds will have irreversible consequences on the large ice sheets. It is already too late for West Antarctica, while a global temperature rise of 1.5 to 2°C could create an irreversible disintegration of Greenland. The future of the remaining half of the glaciers is in our hands.” Because glaciers are our best water reservoirs, supplying nearly two billion people with fresh water to irrigate crops, produce energy or cool nuclear power plants. They also play a climate stabilising role while the possible disappearance of the Arctic sea ice could lead to an increase in extreme weather events all over the world, even in France. That’s not all: if the polar ice caps of Greenland and Antarctica disappear, ocean levels will rise considerably, with dramatic consequences such as the displacement of hundreds of millions of people or the erosion of agricultural land.

Exploration of an ice cave in Svalbard (Norway).
During the Arctic Ascent with Alex Honnold expedition to Greenland, climbing the Pool Wall and collecting rock samples.
In 2021, the Climate Sentinels expedition brought together six women scientists in Svalbard. (Norway)
During this 5-week carbonneutral expedition, scientists collected snow samples to study the impact of air pollution on the snow of Svalbard (Norway).

Education encourages action

Heïdi Sevestre doesn’t just explore glaciers. As soon as she returns from an expedition, she meets elected officials, businesses, schools and universities to talk about her work and climate change. Very charismatic, the researcher knows how to find the right words to convince everyone to act to slow down the climate machine. This is all the more remarkable since she is already very busy between her research, the quest for funding, and administrative tasks. “We researchers, have little time available for scientific communication, but it is a priority for me,” emphasises Heïdi. Publication in scientific journals is not enough to inform the general public. We need to make this scientific knowledge accessible and impactful to meet the dire need for climate education. We need to reach out to the general public, elected officials and businesses to disseminate this information in the most concrete way possible. I really like this sentence from Baba Dioum, a Senegalese engineer: ‘We only protect what we love, we love what we understand, we understand what we have been taught.’” For Heïdi, hope is still there, provided that we continue the educational effort and move forward collectively on the subject, in constant dialogue and cooperation between the private sector, public authorities, citizens and scientists.

Financed in the service of environmental protection

Collective initiatives mark the intention of financial actors to cooperate and commit through their investment policy towards a more resilient, carbon-free economy.

Societe Generale Private Banking and its management companies (SG 29 Haussmann in France and Societe Generale Private Wealth Management in Luxembourg) are signatories of the Net Zero Asset Managers Initiative and the Finance For Biodiversity Pledge.

The Net Zero Asset Managers Initiative brings together 300 signatory management companies which are committed, within the framework of the Paris Agreements, to limiting global warming to 1.5°C. Concretely, this involves decarbonising their portfolios by 50% by 2030. To do this, management companies enter into dialogue with the companies in which they invest to understand their climate objectives and their transition plan.

The Finance for Biodiversity Pledge, signed by 126 financial players, is based on compliance with the COP15 commitment. For Societe Generale Private Banking, this involves publishing an action plan by 2025, based on the assessment of its impact on biodiversity, objectives accompanied by the means implemented to achieve them.

Consult the responsible investment plan of Societe Generale Private Banking Being a responsible private bank, available on www.privatebanking.societegenerale.com

Text

Stéphanie Livingstone-Wallace
A freelance designer-editor for more than 15 years,
Stéphanie Livingstone-Wallace writes for multiple communications media,
focussing on the energy transition, transport and logistics, education and finance and health.

© Helly Hansen / Ragnhild Utne; Portrait: Yoann Stoeckel for PB magazine
© Heïdi Sevestre; National Geographic / JJ Kelley