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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Forestry Investment: Does Heritage Add Value?

Forestry investment is a unique type of real estate investment that combines a financial return with a positive impact on the environment. This sustainable, diversified investment sector is getting a lot of attention lately. 
Interview with Matthieu Gombault, Head of Wine and Forestry Banking Services at Societe Generale Private Banking, and Caroline de Mascarel, a notary specialized in forestry transactions and transfers. 

Caroline, why is forestry investment so popular?

Financial investing in forestland is a growing trend in France. More and more people see forests as valuable assets – not just for their economic potential, but also for their role in protecting the environment.
But this isn’t some hot new trend. While forestry investment is getting a lot of coverage in the media, the tax benefits under the Serot Law date back to 1930 and under the Monichon amendment(1) to 1959. There are many reasons for its popularity.

Environmental awareness is pushing investors to explore opportunities that help protect natural resources. Forests are carbon sinks. They play a crucial role in the fight against climate change by absorbing the carbon dioxide produced by people and industry. 
In addition, increased demand for sustainable forest products like lumber, paper products and biofuels is boosting forestry investment’s financial appeal.
Lastly, forests offer investors opportunities for diversifying their portfolios, with an attractive tax policy geared toward encouraging sustainable forest management. Forestry investment is also a good solution for transferring a portion of your wealth.

How would someone invest in this kind of asset?

French forests are a major source of raw materials, specifically timber. The timber industry fuels many sectors, including construction, furniture, energy and the paper industry. In 2022, the timber industry added more than €47 billion in revenue to the nation’s economy(6). And now that demand for forestry products is growing and technology is advancing, woodland management has really ramped up, focusing on maximum timber production alongside tree regrowth.

In terms of transfer, what are the tax measures put in place by law?

Whether it’s planned or incurred (donation or inheritance), transfers come with an attractive tax scheme.
Like certain investments, the transfer of forestland is exempt from transfer duties for up to three-quarters of its value, if the following conditions are met:

  • A ‘Monichon’ certificate is issued stating that the woodland and forests carry one of the sustainable management guarantees set out in the French Forestry Code.

  • The heirs, donees or legatees commit to applying one of the sustainable management guarantees to all woodland and forestland they receive for 30 years, for themselves and their assigns.

Under certain conditions, this preferential treatment can also be combined with the Dutreuil Pact. 
Whatever the case, and whatever the investment profile or choice, it’s critical to find professionals who can help you understand what the best ownership or transfer method is for each individual situation.

Biography Caroline de Mascarel

Caroline de Mascarel is an associate notary in Paris, where she heads the forestry division.
An expert in the field, she has solid experience in forestry transactions and transfers, which she draws on when assisting her individual, institutional and executive clients with all of the legal, tax, real estate and, particularly, forestry aspects of transactions.
Additionally, De Mascarel has been a rural municipal councillor for over 10 years and teaches contract law in the Sorbonne master’s program.

 

(1) This amendment proposes modernising and adapting the ‘Sérot-Monichon’ plan, included in a 16 April 1930 law, to promote forestry that does more to respect natural cycles, protect biodiversity and facilitate carbon storage.

GENERAL DISCLAIMER:

This document is not intended to provide investment service, does not constitute investment advice nor a personal recommendation of any financial product, nor any form of canvassing, nor legal, tax or accounting advice from Societe Generale Private Banking France.

Accordingly, Societe Generale Private Banking shall under no circumstances be held liable for any decision made by an investor on the basis of this information alone.

This document is issued by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution (French Prudential Supervisory and Resolution Authority), located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB) and registered with ORIAS as an insurance broker under number 07 022 493, orias.fr. Societe Generale is a French public limited company (Société Anonyme) with share capital of €1,003,724,927.50 at 17 November 2023, having its registered office at 29 boulevard Haussmann, 75009 Paris, and registered with the Paris Trade and Companies Register under unique identification number 552 120 222. Paris. More details are available on request or online at www.privatebanking.societegenerale.com/.

Societe Generale Private Banking places a premium on the protection of your personal data and process the information it receives in accordance with applicable regulations in force.

If you are already a client of Societe Generale Private Banking France, you may refer to the personal data protection policy available on the institutional website of Societe Generale Private Banking at: https://www.privatebanking.societegenerale.com/en/data-policy/.

If you are not a client of Societe Generale Private Banking France, your personal data may be processed for direct marketing purposes, for commercial communications and events. Your personal data may be stored for a period of 5 years from the date of collection or the date of your most recent contact with Societe Generale Private Banking France.

At any time you have the right to access, rectify and erase your data, or to restrict its processing. At any time and without cost you may also refuse to allow your personal data to be used for commercial purposes. You may exercise these rights by sending an email to our Data Protection Officer:

  • protectiondesdonnees@societegenerale.fr

  • under “Contact us” on the institutional website of Societe Generale Private Banking.

In the event of a dispute, you may submit a complaint to the National Commission for Data Protection and Liberties (CNIL-France), the regulatory body whose mission is to ensure compliance with personal data obligations.

If you do not wish to be contacted by e-mail, please visit our General Data Protection Regulation web page.

Matthieu Gombault Head of Wine Banking Services Societe Generale Private Banking France