Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Europe’s forest environment in 2024: Description and analysis

In the fight against climate change, Europe has one asset that cannot be overestimated: its forest cover. The continent boasts 178 million hectares of forestland. As we know, these wooded areas are natural carbon sinks. They absorb an estimated 15-20% of greenhouse gas emissions each year(1). These forests also regulate temperatures, filter water and limit soil erosion.

Europe’s forest varieties – temperate, boreal and Mediterranean – are highly diverse in terms of soil and climate. This is a boon because the ways wood is used have changed considerably in recent years. In the past, one species would be planted for each product. Today, 100% of the tree can be used to meet different needs, including lumber, industrial logs and wood energy.

Market Trends:

  • A growing demand for forest products: Forest products like lumber, paper, biomass and non-wood products are used widely in a variety of industrial sectors. Demand is on the rise, fuelled by economic growth, urbanisation and the escalating search for renewable energy sources.

  • Sustainability and certification: Consumers and businesses are giving greater priority to environmental sustainability. Forest certifications like FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification) have become leading standards in guaranteeing responsible management of Europe’s forestland.

  • Innovations in technology: Europe’s forest industry is adopting more and more digital tech including remote sensing, drones and data analysis to optimise forest management, monitor biodiversity and combat deforestation.

Major challenges:

  • Deforestation and climate change: Deforestation, often the result of agricultural expansion, illegal logging and forest fires, remains a major challenge to preserving European forests. And by upping the risk of fires, drought and disease, climate change is exacerbating the threats to forests.

  • Sustainable management: Managing forestland in a way that balances economic, social and environmental needs is still a complex challenge. While many European countries have sustainable forest management policies in place, the challenges in implementing and overseeing them persist.

  • Economic pressures: The mix of global competition, fluctuating commodity prices and regulatory compliance costs are putting economic pressure on Europe’s forest industry, particularly the smaller operators.

European Forest Policies

To tackle these challenges, the European Union has established a series of measures to promote sustainable forest management, biodiversity protection and the fight against deforestation.

  • The European Union Forestry Strategy is designed to promote sustainable management of all of Europe’s forests, make the forestry sector more competitive, improve biodiversity protection and encourage sustainable use of forest resources.

  • The Natura 2000 Network encompasses all of Europe’s most precious wilderness, land and sea sites, assigning them special management to protect their biodiversity.

  • Fighting deforestation to reduce imports of products like lumber, soy and palm oil. This includes regulating the timber trade to guarantee that it comes from legal and sustainable sources.

  • Funding programmes for projects related to sustainable forest management, biodiversity protection and promotion of the forest economy. Funds like the European Agricultural Fund for Rural Development (EAFRD) and the European Maritime and Fisheries Fund (EMFF) can be used to support these initiatives.

  • International cooperation to promote sustainable forest management worldwide via the EU forests dialogue with countries that produce tropical hardwood and participation in international agreements on biodiversity and climate change.

Investing in forests: What are the challenges?

Forests are considered an asset class that appreciates over the long term.
They are a “natural” asset whose value has increased with time(1). Organically, and depending on the species, timber volumes are up 3-5% per year, so it benefits from gradual development.  
It is also a means of diversifying your financial portfolio and reducing your dependence on assets like stocks and bonds. Its price may also increase with the demand in sectors like construction and furniture. 
Under certain conditions, investing in forests can provide a tax shelter(2) (for example, a 75% deduction on free-transfer duties).
This kind of investment can also have a positive impact on the environment. However, for this to be the case, forest assets must be carefully managed to make the forests more resilient to the effects of climate change, including rising temperatures and geographic rainfall distribution. Such forest management will also be geared toward banning clear-cutting, creating tree habitats or even leaving a certain volume of deadwood on the plot, creating a carbon sink and fostering biodiversity.

How can you invest?

Buy and manage a forest yourself: A forest is a property just like any other type of land. There are many reasons you may wish to invest, including if you are looking to operate the forest yourself, get involved in conservation or real estate development, or as a traditional investment. 
However, this can be tricky if you don’t have proper guidance with identifying the plot, taking inventory of the species, finding a forest manager, purchasing and insuring it. These are just some of the factors to consider, and so expert advice is often indispensable.


A pooled fund can be a good solution if you want to:

  • diversify your investment over several forests in different countries, or 

  • delegate the management to professionals. Professionals can access insurance policies to cover most of the risks inherent in this kind of investment (fire, flood, plant health risks).   

A forest is an asset class unto itself and an important tool for diversification, with an array of challenges but the potential to make a positive impact on the environment. Whether or not you use a professional, comprehensive knowledge of this type of investment is key to its success. 

GENERAL DISCLAIMER:

Societe Generale Private Banking is Societe Generale Group’s business operating through its head office at Societe Generale SA, as well as departments, branches and subsidiaries located in the areas referred to below, under the Societe Generale Private Banking brand, and is the distributor of this document.

This is an advertising document and holds no contractual value. Its content is not intended to provide an investment service. In addition, it does not constitute investment advice or a personalised recommendation on a financial product, or advice or a personalised recommendation on insurance, or any form of canvassing, or legal, tax or accounting advice from any Societe Generale Private Banking entity.

The information contained in this document may be amended without prior notice, and is for illustrative purposes only to provide the reader with information that may be of use in making decisions. Any information on past performance, even repeated performance, does not under any circumstances guarantee future performance.

Changes in inflation, interest rates and foreign exchange rates may have negative effects on the value, price and income of investments denominated in a currency different from that of the investor. Any simulations and examples contained in this document are provided for illustrative purposes only. The information contained herein may be amended depending on market fluctuations, and the data and opinions provided are subject to change. All Societe Generale Private Banking entities reserve the right not to update or amend this document, which may become obsolete after consultation, and shall accept no liability in this regard.

The scenarios presented are estimates of future performance, based on historical data on how the value of an investment varies and/or on current market conditions, and are not precise indications. The yield obtained by investors is susceptible to change depending on the performance of the market and on the holding period of the investment by the investor. Future performance may be subject to tax in accordance with the personal situation of each investor, and is susceptible to change in the future.

For a more comprehensive definition and description, please refer to the prospectus of the product or, if necessary, to other regulatory documentation (where applicable) before making any investment decisions.

The offers related to the businesses and to the wealth management and financial information referred to in this document depend on each client’s personal situation, the legislation that applies to them, and their tax residence. To ensure their compliance with the local and regulatory provisions of the relevant jurisdiction, potential investors are responsible for consulting with their legal and tax advisors. Under no circumstances may this publication be distributed in the United States, to a US tax resident, or to any person to whom or in any jurisdictions where such distribution is restricted or illegal.

The offers related to the businesses and to the wealth management and financial information presented in this document may not be suitable or authorised in all Societe Generale Private Banking entities. Furthermore, access to some of these offers is subject to specific eligibility conditions.

Some of the offers related to the businesses and to the wealth management and financial information described may carry various risks and involve the potential loss of the entire invested amount, or even unlimited potential loss, and consequently may be restricted to certain category of investor, and/or be suitable only for experienced investors who are eligible for such solutions.

Accordingly, before subscribing to any investment service, financial product or insurance product, depending on the case and applicable legislation, potential investors will be interviewed by their private banker of the Societe Generale Private Banking entity of which they are a client on their investment experience, as well as their financial situation including their capacity to withstand losses, and their investment objectives including their risk tolerance, in order to determine whether the investor is eligible to subscribe to the financial product(s) and/or investment service(s) under consideration, and whether the investment product(s) and/or service(s) is/are compatible with their investor profile.

Potential investors must also (i) read all the information contained in the detailed documentation on the service or product under consideration (prospectus, regulations, bylaws, "Key Investor Information” document, term sheet, notice, contractual terms of the investment service, etc.), paying particular attention to that concerning the associated risks; and (ii) consult with their legal and tax experts to assess the legal and fiscal implications of the product or service under consideration. Investors may also obtain more detailed information from their private banker who can also help determine their eligibility for the product or service under consideration which may be subject to conditions, and whether such product or service meets their needs.

Accordingly, under no circumstances shall any Societe Generale Private Banking entity be held liable for any decision made by an investor on the basis of this information alone.

This document is confidential and intended solely for the recipient. It may not be made public or disclosed to any third party, nor reproduced in whole or in part without the prior written agreement of the Societe Generale Private Banking entity concerned.

Societe Generale Group maintains an operational administrative organisation taking all necessary measures to identify, verify and manage conflicts of interest. To that end, the entities of Societe Generale Private Banking have established a conflicts of interest management policy aimed at managing and preventing conflicts of interest. For more details, clients of Societe Generale Private Banking may refer to the conflicts of interest management policy available on request from their private banker.

Societe Generale Private Banking have also established a policy to address any complaints filed by its clients. Clients may request this policy from their private banker or on the institutional website of Societe Generale Private Banking (www.privatebanking.societegenerale.com).

DISCLAIMERS BY JURISDICTION

France: Unless indicated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution (French Prudential Supervisory and Resolution Authority), located at 4 place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB) and registered with ORIAS as an insurance broker under number 07 022 493, orias.fr. Societe Generale is a public limited company (société anonyme) under French law, with capital stock of €1, 003, 724, 927.50 as of 17 November 2023 with its registered office at 29 boulevard Haussmann, 75009 Paris, France, and registered with the Paris Trade and Companies Register (Paris R.C.S) under the unique identification number 552 120 222. Paris. More details are available on request or online at www.privatebanking.societegenerale.com/.

Luxembourg: This document is distributed in Luxembourg by Societe Generale Bank Luxembourg, a limited public company (société anonyme) under Luxembourg law, registered at Luxembourg’s companies house under the number B 6061 and registered credit institution regulated by the Financial Sector’s Surveillance Commission (CSSF) under the control of the European Central Bank (ECB), and whose registered office is located at 11 avenue Emile Reuter – L 2420 Luxembourg. More details are available on request or online at www.privatebanking.societegenerale.lu/. No investment decision should be made solely on the basis of this document. Societe Generale Luxembourg accepts no responsibility for the accuracy or otherwise of information contained in this document. Societe Generale Luxembourg accepts no liability or otherwise in respect of actions taken by recipients on the basis of this document only, and Societe Generale Luxembourg does not hold itself out as providing any advice, particularly in relation to investment services. The opinions, views and forecasts expressed in this document (including any attachments thereto) reflect the personal views of the author(s) and do not reflect the views of any other person or Societe Generale Luxembourg unless otherwise mentioned. This document was prepared by Societe Generale. The CSSF has neither verified nor analysed the information contained in this document.  

Monaco: This document is distributed in Monaco by Societe Generale Private Banking (Monaco), a joint stock company (SAM) under Monaco law registered at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, governed by the French Prudential Supervisory and Resolution Authority (ACPR) and the Financial Activities Supervisory Commission (CCAF) of Monaco. Financial products sold in Monaco may be restricted to qualified investors under Act no. 1339 of 07/09/2007 and Sovereign Order no. 1285 of 10/09/2007. More details are available on request or online at www.privatebanking.societegenerale.com/.

Switzerland: This document may constitute advertising within the meaning of the Swiss Federal Act on Financial Services (LSFin). It is distributed in Switzerland by Societe Generale Private Banking (Switzerland) SA (SGPBS or the Bank), whose registered office is located at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorised by the Swiss Financial Market Supervisory Authority (FINMA). This document may under no circumstances be considered as investment advice or recommendations from SGPBS. The Bank recommends obtaining the advice of an expert before acting or not acting on the basis of this document, and accepts no responsibility in relation to the content of this document. Financial instruments, including shares in collective investment funds and financial products, may only be offered in compliance with LSFin. More information is available from SGPBS on request or online at www.privatebanking.societegenerale.com.

This document is distributed neither by SG Kleinwort Hambros Bank Limited in the United Kingdom, nor by its branches in Jersey, Guernsey and Gibraltar which operate collectively under the “SG Kleinwort Hambros” brand. Accordingly, the information provided and any offers, wealth management and financial businesses and information do not concern these entities and may not be authorised by these entities nor adapted to these regions. More information on the activities of Societe Generale Private Banking entities located in the United Kingdom, the Channel Islands and Gibraltar, including supplementary legal and regulatory information, is available at www.kleinworthambros.com.

Matthieu Gombault Head of Wine Banking Services Societe Generale Private Banking France