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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Art Markets & Techniques — Prints

What in the (art) world are prints?  What are the origins and history of their artistic process, printmaking? What is the appeal for collectors, and what are the characteristics of the print market today? To answer these and other questions, our Head of Art Wealth Banking, Laurent Issaurat, met with Frédérique Darricarrère-Delmas who is the Director of the Prints & Multiples Department at Christie’s, Paris.

Frédérique Darricarrère-Delmas

Director of the Prints & Multiples Department at Christie’s, Paris.

Laurent Issaurat: How would you define a print, and how did the process of printmaking first make its mark in the history of arts and crafts?  

Frédérique Darricarrère-Delmas: A print is a printed artwork. It is one of multiple impressions of an artwork, irrespective of the printing technique used. The “printed artwork” dates back to China in the second century AD, and to Japan from the seventh century AD. The first techniques involved carving out designs on woodblocks to which paint or ink was applied before being pressed onto paper or fabric — not unlike stamping.
Prints emerged later in the west, at around 14th century AD. The technique was initially used to replace painting and drawing, often for creating repeating patterns on textiles. The technique was later extended to other media such as vellum and paper, with the emergence of the first paper mills in Europe around this time. Very few examples of these early prints by anonymous craftsmen remain. The first engravings seem to be images used for private worship, such as the Man of Sorrows, the Virgin or Saint. They are depicted in relatively simple outlines and intended to be coloured by hand. The advent of the printing press in Europe (1450) greatly accelerated the development of prints. Today, there are many kinds of prints, their techniques having been adopted and perfected over the centuries up to present day. The four best-known techniques are etching, lithograph, screenprint and wood engraving. Important to note is that a print is not the copy of an original, but an original creation by an artist. In the Modern era, it is the result of close collaboration between the artist and the print studio: highly-qualified technicians — often artists in their own right — who work with the artist to create an edition. 

Auguste Renoir

© Steve Ward/ © Christie’s Ltd. 2024

Laurent Issaurat: Tell us about the segments of the print market and how big it is today. What prices can we expect?

Frédérique Darricarrère-Delmas: The print market is part of the broader trend that distinguishes between the ‘Old Masters’ — from the origins of printmaking to Francisco de Goya (1746-1828) — and the ‘Modern and Contemporary’ artists — from the 19th century to present day.
For the three leading international auction houses, the global print market represented combined sales of around USD  170 million in 2023, of which Christie's accounted for just over 45% (USD 80 million).  As some our most recent auction sales show, the price of prints vary significantly: Pierre-Auguste Renoir's 1898 lithograph in colours Chapeau épinglé (‘Pinning the Hat’) from an edition of two hundred copies sold for GBP 32,000; Henri de Toulouse Lautrec's 1897 lithograph La Partie de Campagne (‘Country Outing’), fetched GBP 24,000; Marc Chagall's Trois Anges (‘Three Angels’), signed in pencil and annotated (artist's proof), went for GBP 2,400; Francis Bacon's 1977 lithograph in colours Autoportrait (‘Self Portrait’), signed and numbered 167/180, fetched GBP 6,000; and Pablo Picasso's  Minotaure aveugle guidé par une fillette dans la nuit (‘ Blind Minotaur led by a little Girl in the Night’), signed plate, from the Suite Vollard — an edition of fifty impressions on paper with large margins — boasted a hammer price of GBP 100,000.

Laurent Issaurat: How do prints form part of a collection? 

Frédérique Darricarrère-Delmas: One of the greatest selling points of prints is the opportunity to own an authentic, iconic work for less than seven figures, as the examples above show. They are an excellent way of starting a collection because you can familiarise yourself with different styles and artists without breaking the bank. Prints can also add to an existing collection by incorporating themes and compositions found in paintings or sculptures, but in a different medium. Prints by Picasso and Jasper Johns show the evolution of the artists’ subjects and skills as printmakers over the course of their careers. Picasso invented entirely new printing methods; Warhol pushed the printers he worked with throughout his career; and Johns continues to create new and exciting prints well into his 80s.

Laurent Issaurat: What is the best way to go about choosing/buying a print? 

Frédérique Darricarrère-Delmas: A big part of our speciality is to ensure the authenticity of artworks, and there are very few, if any, certificates of authenticity issued by experts or rightful owners. Prints put up for auction are catalogued by specialists or experts. Their appraisals are based on their knowledge of artists, techniques, paper and the market. They compare proofs (works) with other similar pieces held by museums or libraries and referenced in catalogues raisonnés . As a rule, it is advisable to contact an international auction house or a recognised specialist gallery when acquiring a print. These professionals will be able to certify the basic information used to determine the value of a print: its authenticity, the paper, signature (for modern and contemporary prints), its condition of the print, the artist's popularity and the current market, and the price of the desired print. 
 


Frédérique Darricarrère-Delmas: © Erica Thorpe/ © Christie’s Ltd. 2024

Estampe Renoir: © Steve Ward/ © Christie’s Ltd. 2024

Estampe Henri de Toulouse - Lautrec: © Anna Buklovska/ © Christie’s Ltd. 2024

DISCLAIMER :

This document has no contractual value. It is not intended to provide an investment service such as investment advice, a related investment service, arbitration advice or legal, accounting or tax advice from Société Générale Private Banking France (‘SGPB France’), which cannot therefore be held liable for any decision taken by an investor solely on the basis of its content. SGPB France undertakes neither to update nor to modify it. 

Before making any investment decision, please review the details of the documentation for the service or product being considered, including any associated risks, and consult your legal and tax advice. If the document is consulted by a French tax non-resident, he or she will have to ensure with his or her legal and tax advisors that he or she complies with the legal and regulatory provisions of the jurisdiction concerned. It is not intended for distribution in the United States, or to a U.S. tax resident, or to any person or jurisdiction for which such distribution would be restricted or unlawful.  

The past performance information that may be reproduced is not intended to guarantee future performance. These future performances are therefore indicative. The return to investors will vary depending on market performance and the shelf life of the investment. Future performance may be subject to tax, which depends on your present and future personal situation. 

Societe Generale has put in place a policy to manage conflicts of interest. SGPB France has put in place (i) a policy to handle complaints made by its customers, available on request from your private banker or on its website and (ii) a policy to protect personal data (https://www.privatebanking.societegenerale.com/fr/protection-donnees-personnelles/).  At any time and without charge, you have the right to access, rectify, limit processing, erase your data and the right to object to their use for the purposes of commercial prospecting by contacting our Data Protection Officer by email (protectiondesdonnees@societegenerale.fr). In the event of a dispute, you can lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the supervisory authority responsible for compliance with personal data obligations. 

This document is issued by Societe Generale, a French bank authorized and supervised by the Prudential Control and Resolution Authority, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (‘ECB’) and registered with ORIAS as an insurance intermediary under number 07 022 493, orias.fr. Societe Generale is a French public limited company with a capital of EUR 1 003 724 927.50 on 17 November 2023, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris (ADEME FR231725_01YSGB). More details are available on request or at www.privatebanking.societegenerale.com/. This document may not be communicated or reproduced in whole or in part, without the prior written consent of SGPB France. 

Laurent Issaurat