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You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Art markets and the Covid crisis: what panorama in autumn 2020?

2020, a black year for art markets

2020 will be a milestone in the history of art markets. A year in which almost all major trade fairs were cancelled; a year in which more than 90% of museums, galleries and auction houses closed their doors for two to three months, depending on the location and institution. The result was a sharp drop in sales in the second quarter for most operators, of the order of 50% to 75% compared to the same period last year.  This commercial contraction is creating cash flow tensions for many players in the art world, both in the non-commercial sector (especially museums, the revenues of which depend most on attendance) and in the commercial sector. Trade fairs have been successively postponed and cancelled and the "queen" of contemporary art fairs, Art Basel, changed control in July. In France, up to a third of galleries are said to see their existence threatened, according to Marion Papillon, president of the Professional Committee of Art Galleries. Auction houses also adjusted their staffing, structural and operating costs, as they did not escape the turmoil and saw nearly half of their sales revenue from public sales evaporate over the first half of the year, a trend that was nevertheless partially offset by the development of over-the-counter sales and online activity.

Innovate to survive

In fact, as in many other sectors of the economy and society, art markets are experiencing a tremendous acceleration of the digital switchover, which is reflected in the explosion of "viewing rooms", virtual replicas of galleries and fairs, in which visitors can not only move around from their computers, but also zoom in on works and interact with dealers remotely.  Some auction houses are taking innovation a step further, offering fully automated ("online only") public auctions, with sales volumes more than quadrupling in the first half of 2020 (aggregate figures from Sotheby's, Christie's and Phillips).  Auction houses broke new ground again in June, when Sotheby's offered the first "hybrid and global" relay auction: an event combining the firepower of its halls in Hong Kong, London and New York, intervening one after the other in a marathon sale, animated online in the manner of a big TV show. Christie's followed suit on July 10 with its "One" global sale, and the two houses achieved total sales of nearly $800 million.

A resilient demand

These figures testify to the persistent appetite of collectors, which was really noticeable from June and July onwards. It was materialized by price records or, among other examples, by the success of the Art Paris Fair at the beginning of the school year. However, the upsurge in the health crisis in September led to further cancellations of the physical fairs in the autumn of 2020 (Fiac Paris and Frieze London in October, Paris Photo in November, Art Basel Miami in December, Brafa Brussels in January 2021), whereas the 2021 editions of Tetaf, Armory Show and Art Basel will be postponed for several months.

What prospects can we draw?

In this highly volatile context, prices of quality assets seem to be holding up well for the time being, even if the horizon for a general recovery in sales is moving away again towards 2021, due to the recent tightening of health constraints, the multiple cancellations or postponements of trade fairs, and a new halt to sales in physical auction, which mark the end of the year.  All in all, we can therefore expect a sharp contraction in overall transaction volumes in 2020, probably comparable to the 35 to 40% drop recorded in 2009 in the wake of the financial crisis. Having said that, for the record, the rebound in activity was particularly strong in 2010, supported by the appetite of collectors. This reference to the previous cycle of 2008-2010 has led many analysts to expect a similar recovery profile once the health crisis is resolved. In the meantime, while good deals are always possible in fluctuating market contexts, buyers will benefit from paying more attention than ever to the quality, state of conservation and authenticity of the works proposed to them, a fortiori when transactions are carried out remotely. Moreover, this period of relative calm can be used by owners of collector's items to set up or update their inventories, in order to check the relevance of the values retained in the context of donation projects or for the calculation of their insurance premiums.

The information provided on this page is for information purposes only and has no contractual value. The content of this page is not intended to provide investment advice or any other investment service and does not constitute an offer, a personalised recommendation or advice from Societe Generale Private Banking with a view to the purchase or subscription or sale of investment services or financial products or a transaction in pleasure goods such as art. The information provided above does not constitute legal, tax or accounting advice. Societe Generale Private Banking cannot under any circumstances be held liable for any investment decision taken by a reader on the basis of this information. No Société Générale Private Banking entity undertakes to update or modify the present page and will not assume any responsibility in this respect. The wealth and financial solutions, offers, products, goods, pleasures, services and activities mentioned on this page depend on each client's personal situation, the legislation applicable to him/her and his/her tax residence. Thus the offer presented may not be implemented, adapted or authorised within all Societe Generale Private Banking entities and must comply with the Societe Generale Group's Tax Code of Conduct. In addition, access to some of these products, services and solutions is subject to eligibility conditions. We invite you to contact your private advisor to check whether these offers meet your needs and are adapted to your investor profile.

Laurent Issaurat