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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Art Markets - Focus on the Collectible Design Market

What does “Collectible Design” mean? What are this market’s features and trends? What’s the collector profile? How do you go about purchasing such pieces? Sabrina Dolla, Head of the Artcurial Design Department, interviewed by Laurent Issaurat, Head of Art Banking Services at Societe Generale Private Banking.

Laurent Issaurat: What does “Collectible Design” mean?

Sabrina Dolla: “Collectible Design” means contemporary design pieces (of the 21st-century) , of which a limited number of copies were made, but it can also encompass postwar design (the ‘50s to the ‘80s), and even “20th-century decorative arts” (Art Nouveau and Art Deco) – which are in essence just as rare themselves, and therefore also “collectible”. “Collectible Design” refers to rare design pieces that are limited-edition or that have a historical or aesthetical interest, as opposed to mass design, which is only utilitarian and has little genuine value.

Laurent Issaurat: What’s the value of a beautiful design piece? What are today’s collectors looking for?

Sabrina Dolla: The value of a piece depends on many factors, including aesthetics – how it innovates or breaks away from previous designs, or simply how appealing it is; quality – the quality of materials used, and the skill required to produce it; and, when it comes to an antique, its history – who owned it? Was it made for a specific place? Today’s collectors are looking at retreiving one, two or all three of these factors in a piece that they collect - depending on their knowledge, financial options and tastes. 

Laurent Issaurat: What are the Collectible Design market trends?

Sabrina Dolla: The market of design is doing really well because it is a sound, non-speculative market. In truth, few people “collect” design, in the original sense of the word – that is, stockpile it or put it in storage. Most collectors live on a daily basis alongside the pieces they purchase, and love being surrounded by beautiful things. Design has also become synonymous with status and identity, and is a reflection of one’s personality, taste and eye.  For centuries, France was the undisputed leader in decorative arts, and it remains one of the top contenders, due to its expertise, galleries and museums. Eileen Gray, Jean Royère, Jean Prouvé and Charlotte Perriand have been leading the way for over 20 years. Paris is still the stronghold of design auctions and lots of major sales are made there every season. The sellers are mostly European, whereas buyers come from all over the world. They’re getting younger all the time, and they have an increasingly sophisticated knowledge of design. The United States is a major operator. New York is a huge market in terms of collectors, and it’s also where the collections created in the ‘80s in the US are sold. London, post-Brexit, has lost its appeal.

Laurent Issaurat: Are there any design schools or designers who are especially trendy right now?

Sabrina Dolla: When it comes to ‘60s design, Italian design is still the benchmark. The Italians invented modern design, thanks to their industrial production facilities and visionary designers. Production is substantial, but diverse. There’s still a lot to rediscover, including designs by Afra and Tobia Scarpa, Nanda Vigo, Vico Magistretti, Franco Albini and Ico Parisi. As for contemporary design, Dutch creators, most of whom come out of Design Academy of Eindhoven, like Droog Design, Studio Job, Joris Laarman and Hella Jongerius, are really taking off. French designers aren’t to be outdone – Pierre Charpin, Ronan & Erwan Bouroullec, Martin Szekely and Noé Duchaufour-Lawrance are household names.

Laurent Issaurat: What’s your advice for choosing or buying the right piece? What are the price ranges?

Sabrina Dolla: Today, information on design has become more widely available, especially online. The same goes for auction houses – their catalogues are online, and their exhibits are free and accessible to all. I think attending these is one of the best ways to train your eye. Before making any purchases, if you can’t get there yourself, you can ask for a condition report, which is a detailed description of the item’s condition. In addition, auction houses offer five-year liability on the item’s authenticity. In terms of what to choose, you have to trust yourself. Go with what you like and then get more information. If you find the same piece for sale on several websites, at different prices, that’s when you should be wary. The advantage of design is that some pieces are available for just a few hundred euros. Of course, the exceptional items go for extremely high prices, but not always; the best example is the Lalanne pieces published and sold by the Artcurial gallery. A stone sheep purchased in 1993 for the equivalent of €18,000 was sold by Artcurial in 2022 for €400,000! Same for the pigeon lamps that sold for about €1,500 in 1993 – we sell them now for an average of €50,000! It’s the perfect storm: talented artists, collected by the biggest tastemakers of their time, who splurged somewhat initially and then held onto the pieces for 30 years.

Biography of Sabrina Dolla

After completing her DEA in business law, Sabrina Dolla defended a thesis on the end of the auctioneers’ monopoly in European competition law, which led her to discover this fascinating world.

In 2000, she started with Maîtres Jacques and François Tajan, then the leading study in France, where she organized the first specialist sales of Design in 2002.

She then followed François Tajan at Artcurial where she handled Art Deco sales with Félix Marcilhac, a world-renowned expert, before taking over the direction of the entire Art Deco / Design department in 2020. Her expertise and experience enabled her to cover the whole century and sell important furniture by Pierre Chareau, Eckart Muthesius, Jean Prouvé, Charlotte Perriand or Jean Royère, achieving remarkable results.

Thanks to a multidisciplinary team, the Design department now covers all areas of expertise in French and international design.

GENERAL DISCLAIMER :

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing this document.

This document, which is of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced in no way guarantees future performance.

The private bankers of Société Générale Private Banking entities are at the disposal of potential investors to provide them with further information on the variations, within the Société Générale Private Banking entity concerned, of the themes presented in this document.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity may be held liable for any decision taken by an investor solely on the basis of the information contained in this document.

Société Générale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest policy to manage and prevent conflicts of interest. For more details, Societe Generale Private Banking clients can refer to the conflict of interest policy available on request from their private banker.

Societe Generale Private Banking has also implemented a client complaint handling policy, which is available on request from their private banker or on the Societe Generale Private Banking website (www.privatebanking.societegenerale.com).

SPECIFIC WARNINGS BY JURISDICTION

France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorized and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of EUR 1,010,261,206.25 as of February 1, 2023, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com. 

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a société anonyme registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorized and regulated by the Commission de Surveillance du Secteur Financier ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and having its registered office at 11, avenue Emile Reuter - L 2420 Luxembourg  Further details are available on request or at www.societegenerale.lu. No investment decision whatsoever should be made solely on the basis of this document. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal views of the author(s) and do not reflect the views of any other person or Société Générale Luxembourg, unless otherwise stated. This document has been prepared by Société Générale.  The CSSF has not carried out any analysis, verification or control on the content of this document.  

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1.285 of 10/09/2007.  Further details are available on request or on www.privatebanking.societegenerale.com.

Switzerland: This document may constitute advertising within the meaning of the Law on Financial Services ("LSFin"). It is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS" or the "Bank"), whose registered office is at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorized by the Swiss Financial Market Supervisory Authority (FINMA). This document may in no way be considered as an investment advice or recommendation by SGPBS. The Bank recommends obtaining professional advice before acting or not acting on the basis of this document and does not accept any liability in connection with the content of this document. Financial instruments, including in particular units in collective investments and structured products, may only be offered in accordance with the LSFin. Further information is available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by SG Kleinwort Hambros Bank Limited in the United Kingdom, nor by its branches in Jersey, Guernsey and Gibraltar, which together operate under the brand name "Kleinwort Hambros". Accordingly, the information provided and any offers, activities and financial and asset information presented do not relate to these entities and may not be authorized by these entities or appropriate in these jurisdictions. Further information on the activities of Societe Generale's private banking entities located in the United Kingdom, the Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros.com.

 

Laurent Issaurat