Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

The "Fondation 29 Haussmann"

Fondation 29 Haussmann

Do you care about children and wish to support young charities selected for their potential to grow and for their impact on children’s futures? Fondation 29 Haussmann offers you a turnkey solution as part of fulfilling our mission which includes “giving children the best opportunities to grow and become the citizens of tomorrow”.

Our mission

 

Created in 2009 by Societe Generale Private Banking under the aegis of Fondation de France, Fondation 29 Haussmann supports children’s causes by pursuing three objectives:

To help children achieve academic success

unlocking the talents of all children so that they can reach their full potential both inside the classroom and beyond.

To strengthen the spirit of citizenship

fostering as early as possible a culture of citizenship and honing critical thinking, which form the very foundations of our society.

To participate in social cohesion

ocusing our attention on children exposed to different kinds of exclusion (geographic, social, medical, etc.) so that they have the same opportunity as those more privileged to thrive and be part of society.

Serving as an incubator

Fondation 29 Haussmann supports young charities selected for their potential for growth and their impact on children's futures. Working as an incubator, it sponsors the charities through reliable core funding that is not allocated to a specific project. It also provides non-financial assistance in the form of strategic coaching, fund raising, impact assessments, as so forth.

Unique in the world of philanthropy, with charities usually receiving support on a project-by-project basis. But in their early growth phase, these organisations need patrons who believe in them and finance their operating costs for several years.

In addition to this approach, Fondation 29 Haussmann awards charities who stand out for the effectiveness of their actions for children.

Discover the charities supported by Fondation 29 Haussmann (French only)

Supporting Fondation 29 Haussmann

No matter how big or small, every donation counts!

Fondation 29 Haussmann accepts all kinds of donations (cash, company shares, moveable and immoveable property, use of property, bequests, and life insurance). Donations made to Fondation 29 Haussmann are exempt of free-transfer duties and entitle the donor to a preferential tax regime for philanthropy (see our Brochure - French only).

 Make a donation from France :

https://dons.Fondationdefrance.org/29_HAUSSMANN/

To make a donation by cheque or bank transfer, contact us via the contact form and select “Support a cause”.

Download donationn remittance form

  Make a donation from another European country

French real estate wealth taxpayers: if you are subject to French real estate wealth tax, even if not a French tax resident, you are entitled to a tax deduction of 75% of the donation amount up to an annual limit of €50,000.

Luxembourg is the only country to have enacted European conventions on cross-border donations within the European Union or the European Free Trade Association. As a result, anyone domiciled for tax purposes in Luxembourg can support the Fondation 29 Haussmann directly by taking advantage of local tax breaks for special expenses (donations starting from €120 and capped annually at 20% of total net income, or €1 million).*

From other countries: Transnational Giving Europe (TGE) is a network of European charitable foundations that enables cross-border donations between 20 countries. Donors whose tax residence is in Switzerland or the United Kingdom can use TGE to support Fondation 29 Haussmann, while still benefitting from local tax breaks. Head to the TGE website for a list of partner institutions by country: https://www.transnationalgiving.eu/category/partner

 

(*) For Luxembourg donations, we will send you the completed 720 Luxembourg form ("Cross-border donations" certificate), which must be accompanied by the French tax receipt issued by the Fondation de France (of which Fondation 29 Haussmann is one of the donor-advised funds).

Discover our video (French only)

Fondation 29 Haussmann

(French only / Français uniquement)
Important information

The content provided on this page is for informational purposes only and is not contractually binding. It is not intended to provide investment advice or any other investment service and does not constitute a personal recommendation, advice, or an offer from Societe Generale Private Banking to purchase, sell or subscribe to investment services and/or financial products and/or investments and/or transactions in pleasurable activities, such as philanthropy. The information set out above shall not be considered legal, tax or accounting advice. Societe Generale Private Banking shall under no circumstances be held liable for any decision taken by a reader on the basis of this information.

All Societe Generale Private Banking entities reserve the right not to update or amend this document and shall accept no liability in this regard. 

The wealth management and financial solutions, offers, products, pleasurable goods and activities mentioned on this page depend on each client's personal situation, the legislation applying to him/her and their tax residence. Consequently, the offer presented may not be eligible for implementation, adaptation or approval at all of the Societe Generale Private Banking entities and must comply with Societe Generale Group's Tax Code of Conduct. Furthermore, access to some of these products, services and solutions is subject to specific conditions, notably in respect of eligibility.

Please contact your private banking adviser to check that these offers meet your needs and are suited to your investor profile.

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