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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Asset Management in an international context - Expert Views

Asset management in an international context - Expert Views

Our "Expert Views" video on asset management in an international context by our expert Alexandre Cegarra, Managing Director, CEO - Societe Generale Private Wealth Management.

"Asset management", meaning is meant financial asset management, is an activity that consists for an asset manager in managing the portfolio entrusted by its clients. It includes not only advisory activities, but also investment decisions based on performance objectives, risk tolerance and financial situation. Asset management is aimed at private and institutional investors who invest their savings or cash in listed (stocks and bonds) and unlisted (hedge funds, private equity, real estate) asset classes. It is also referred to as "portfolio management ». Several types of asset management exist in legal terms: delegated investment management: the investor delegates the management of his portfolio to the asset manager. Investment Advisory: The manager provides the investor with the expertise he needs to make the best investment decisions, while leaving him in control of his portfolio, the investor being thefinal decision maker.

Management solutions for international clients

Portfolio management dedicated to international clients must adopt a global approach to investments. From the construction of the strategic asset allocation to the selection of appropriate instruments, everything must be done to best integrate the client's wealth situation. In this respect, Luxembourg seems to be doing well by providing a demanding clientele with recognised experts in all asset classes and geographical areas with multicultural profiles, while offering adapted supports, ranging from simple securities accounts to life insurance supports or even a dedicated investment fund. The fund industry is particularly active in Luxembourg, which is today the leading European place for the structuring and domiciliation of investment funds. The industry includes traditional UCITS funds accessible to all types of investors, as well as Specialised Investment Funds (SIFs) and Reserved Alternative Investment Funds (RAIFs) dedicated to sophisticated investors and institutional or professional investors. This vehicle format has also been favored by large families as a tool for structuring their investments.

Societe Generale Private Banking Europe and asset management

Established in mainland Europe to serve an international clients, Societe Generale Private Banking Europe been present on the main financial markets for more than a century through our banks in Luxembourg, Monaco, and Switzerland. Our asset management company, SGPWM is based in Luxembourg. It benefits from a strategic location in the heart of the euro zone, since within the same place, one can find complementary expertise to support an international clients. We offer our clients a "one-stop shop" approach, i.e. a single access to numerous services for the financial management of their portfolios, by proposing complete, integrated solutions tailored to their specific needs.

In line with the Societe Generale Group's purpose, which is to "Build together, with our clients, a better and sustainable future through responsible and innovative financial solutions », we - as asset management experts - take into account environmental, social and governance (ESG) risks and factors throughout the investment process we offer them. In line with our philosophy of transferring wealth to future generations, we aim for more sustainability and social responsibility in our investments and allowing our clients to contribute to positive and necessary changes. If you are interested in our management solutions and would like more information, please contact the Societe Generale Private Banking team.

 


IMPORTANT INFORMATION

This video/audio content is prepared by experts from Société Générale Private Banking. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute insurance advice or a personalised recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice from any Société Générale Private Banking entity.

The information contained in this video/audio content is for illustrative purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. No Société Générale Private Banking entity undertakes to update or modify this video/audio content, which may become obsolete after viewing.

This video/audio content may not be transmitted or reproduced in whole or in part without the prior written consent of Societe Generale.

This video/audio content is in no way intended to be broadcast/listened to in the United States, nor to/by a US tax resident, nor to/by a person or in a jurisdiction where such broadcast would be restricted or illegal.

Societe Generale Private Banking is the business line of the Societe Generale Group dedicated to private banking activities operating from Societe Generale and its branches or subsidiaries, located in various countries geographically situated in Europe and acting under the brand names "Societe Generale Private Banking" or "Kleinwort Hambros".

This video/audio content is issued by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493, orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as at 1 August 2019, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com/.

Société Générale is careful to protect your personal data and processes the information entrusted to it in accordance with the regulations in force.

"Asset management", meaning financial asset management, is an activity that consists for an asset manager in managing the portfolio entrusted by its clients. It includes not only advisory activities, but also investment decisions based on performance objectives, risk tolerance and financial situation. Asset management is aimed at private and institutional investors who invest their savings or cash in listed (stocks and bonds) and unlisted (hedge funds, private equity, real estate) asset classes. It is also referred to as "portfolio management ». Several types of asset management exist in legal terms: delegated investment management: the investor delegates the management of his portfolio to the asset manager. Investment Advisory: The manager provides the investor with the expertise he needs to make the best investment decisions, while leaving him in control of his portfolio, the investor being thefinal decision maker.

Management solutions for international clients

Portfolio management dedicated to international clients must adopt a global approach to investments. From the construction of the strategic asset allocation to the selection of appropriate instruments, everything must be done to best integrate the client's wealth situation. In this respect, Luxembourg seems to be doing well by providing a demanding clientele with recognised experts in all asset classes and geographical areas with multicultural profiles, while offering adapted supports, ranging from simple securities accounts to life insurance supports or even a dedicated investment fund. The fund industry is particularly active in Luxembourg, which is today the leading European place for the structuring and domiciliation of investment funds. The industry includes traditional UCITS funds accessible to all types of investors, as well as Specialised Investment Funds (SIFs) and Reserved Alternative Investment Funds (RAIFs) dedicated to sophisticated investors and institutional or professional investors. This vehicle format has also been favored by large families as a tool for structuring their investments.

Societe Generale Private Banking Europe and asset management

Established in mainland Europe to serve an international clients, Societe Generale Private Banking Europe been present on the main financial markets for more than a century through our banks in Luxembourg, Monaco, and Switzerland. Our asset management company, SGPWM is based in Luxembourg. It benefits from a strategic location in the heart of the euro zone, since within the same place, one can find complementary expertise to support an international clients. We offer our clients a "one-stop shop" approach, i.e. a single access to numerous services for the financial management of their portfolios, by proposing complete, integrated solutions tailored to their specific needs.

In line with the Societe Generale Group's purpose, which is to "Build together, with our clients, a better and sustainable future through responsible and innovative financial solutions », we - as asset management experts - take into account environmental, social and governance (ESG) risks and factors throughout the investment process we offer them. In line with our philosophy of transferring wealth to future generations, we aim for more sustainability and social responsibility in our investments and allowing our clients to contribute to positive and necessary changes. If you are interested in our management solutions and would like more information, please contact the Societe Generale Private Banking team.

Would you like to discuss this subject further with us?

IMPORTANT INFORMATION

 

This video/audio content is prepared by experts from Société Générale Private Banking. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute insurance advice or a personalised recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice from any Société Générale Private Banking entity.

The information contained in this video/audio content is for illustrative purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. No Société Générale Private Banking entity undertakes to update or modify this video/audio content, which may become obsolete after viewing.

This video/audio content may not be transmitted or reproduced in whole or in part without the prior written consent of Societe Generale.

This video/audio content is in no way intended to be broadcast/listened to in the United States, nor to/by a US tax resident, nor to/by a person or in a jurisdiction where such broadcast would be restricted or illegal.

Societe Generale Private Banking is the business line of the Societe Generale Group dedicated to private banking activities operating from Societe Generale and its branches or subsidiaries, located in various countries geographically situated in Europe and acting under the brand names "Societe Generale Private Banking" or "Kleinwort Hambros".

This video/audio content is issued by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493, orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as at 1 August 2019, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com/.

Société Générale is careful to protect your personal data and processes the information entrusted to it in accordance with the regulations in force.