Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Association - Science Ouverte

De 2021 à 2023, la Fondation 29 Haussmann a soutenu l’association Science Ouverte qui a été créée à Drancy pour répondre à un déficit de vocations scientifiques des élèves de Seine-Saint-Denis. 

3 questions à Science Ouverte

Cyril Demarche, son président et Pauline Drapeau, chargée de développement, répondent aux 3 questions suivantes : 1. Quel est l'impact de l'association sur le terrain ? 2. Quelles sont leurs prochaines priorités ? 3. Pourquoi voter pour Science Ouverte ?

Mission

Science Ouverte a pour objectif de promouvoir la culture scientifique et technique auprès des publics les plus éloignés des sciences, « d’ouvrir ainsi les jeunes aux sciences et les sciences aux jeunes ».

 

Actions sur le terrain

L’association propose aux élèves de primaire, aux collégiens et aux lycéens, un accompagnement varié et complémentaire : 

  • des stages scientifiques, d’une ou deux semaines, pour collégiens et lycéens, durant les vacances scolaires. Ceux-ci comportent des conférences, des ateliers de pratique scientifique en groupes qui peuvent être des travaux dirigés ou des ateliers de recherche, des sorties ainsi qu’une restitution orale en fin de stage par les petits groupes de travail. Quelques exemples de thématiques : Maths & Architecture, Sports en mouvement, Médecine et neurosciences, Astrophysique, Découvrir les métiers scientifiques…

  • un soutien scolaire tout au long de l’année pour collégiens et lycéens qui inclut l’apprentissage de la méthodologie et des sessions d’orientation scolaire des jeunes. Environ 180 jeunes bénéficient de cet accompagnement.

  • des ateliers réguliers durant toute l’année scolaire à destination des primaires, collégiens et lycéens. Par exemple, les ateliers Explomaths sont à destination des collégiennes et proposent de construire et d’explorer les maths de façon ludique chaque samedi.

L’association intervient également directement au sein des établissements scolaires en animant des ateliers annuels en co-construction avec les équipes pédagogiques et mène des actions de sensibilisation (exposition, conférences) auprès du grand public.

 

En savoir plus sur l'association : Association Science Ouverte

Comment s'est développé l'association durant les 3 années de soutien de la fondation ?

Science Ouverte s’est appuyée ces dernières années sur son savoir-faire méthodologique, l’engagement de son comité scientifique pour renforcer ses partenariats avec les écoles, les communes et le monde scientifique. En 2023, l’association a étendu son action historiquement dirigée vers les élèves de Seine-Saint-Denis, à un nouveau territoire : la Normandie. Ce territoire bénéficie d’un riche paysage scientifique, de la proximité de l’implantation cœur de l’association et doit faire face à un manque d’attrait des formations scientifiques.

Find out more:

11
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2024
Association - CitiZchool
Fondation 29 Haussmann
Association - CitiZchool
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2024
Association - Le Sens de l'École
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Association - Le Sens de l'École
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2024
Fondation 29 Haussmann - Lettre d'information - mai 2023
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Society & Environment
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Fondation 29 Haussmann - Lettre d'information - mai 2023
04
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2024
Fondation 29 Haussmann - Lettre d'information - novembre 2023
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Society & Environment
This content is not available in English
Fondation 29 Haussmann - Lettre d'information - novembre 2023