Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Association - CitiZchool

De 2021 à 2023, la Fondation 29 Haussmann a soutenu l’association CitiZchool, qui a été créée en 2016 par Mohammed Ajoulou afin de relever le défi de l’orientation professionnelle pour les jeunes des quartiers prioritaires de Nouvelle-Aquitaine et leur ouvrir le champ des possibles.

3 questions à CitiZchool

Toymina Ali Mohamed, sa directrice adjointe, répond aux 3 questions suivantes : 1. Quel est l'impact de l'association sur le terrain ? 2. Quelles sont leurs prochaines priorités ? 3. Pourquoi voter pour CitiZchool ?

Mission

Les programmes CitiZchool sont nés du constat qu’il existe aujourd’hui un vrai défi social : celui de la non-adéquation entre les études et l’orientation choisie par les jeunes de quartiers prioritaires et leurs aspirations. L’objectif principal de l’association est de leur permettre, grâce une approche pédagogique innovante, de découvrir et de poursuivre leur vocation. Elle souhaite également lutter contre le décrochage scolaire, favoriser l’autonomie et la confiance en soi ainsi que casser les préjugés sur certaines branches de métiers.

 

Actions sur le terrain

Le programme horiZon s’adresse aux 13‑25 ans au sein de structures variés : collèges, lycées, centres sociaux, missions locales. Les jeunes, répartis en groupes de 8 à 12 personnes, suivent tout au long de l’année scolaire un cycle de douze ateliers de 2 heures qui s’articule autour de trois axes : l’expérimentation des métiers, le développement de compétences transversales ainsi que l’initiation au montage de projets à utilité sociale.

  1. l’expérimentation de métiers. Les ateliers permettent aux jeunes de découvrir la réalité de différentes professions au contact de professionnels qualifiés. Ils peuvent avoir lieu dans les locaux où se déroule le programme ou en immersion. Il se compose d’un temps d’échange sur les aspects essentiels du métier représenté : savoir-faire, missions, études, rémunération… puis d’un temps de mise en situation professionnelle pour faire vivre le métier aux jeunes (réalisation d’une page d’accueil d’un site internet pour le métier de développeur web, confection d’un baume pour les mains pour le métier d’esthéticienne, théâtralisation d’un procès pour les métiers du droit…).

  2. le développement de compétences transversales. Chaque atelier est construit pour favoriser la créativité, la coopération, la prise de parole. Par ailleurs, entre 2 et 4 ateliers sont exclusivement dédiés au travail des savoir-être.

  3. l’initiation au montage de projet. Les participants doivent identifier un problème et trouver une ou plusieurs solutions à celui-ci, depuis l’analyse, la conception d’idées jusqu’à la présentation orale.

 

Pour en savoir plus sur l'association : citiZchool, révélateur de vocation - par Soyons le Changement

Comment s'est développé l'association durant les 3 années de soutien de la fondation ?

En 3 ans, CitiZchool s’est développé de façon continue sur le territoire de la Nouvelle-Aquitaine. En 2019-20, l’association touchait, avec le programme HoriZon, 207 jeunes en Gironde. En 2021-22, ce chiffre est passé à 1058 avec des actions menées en Gironde mais également en Dordogne, Lot et Garonne, Haute Vienne et Pyrénées Atlantiques. Cette croissance a été accompagnée d’un renforcement de leurs outils pédagogiques et la consolidation de leur modèle afin de préparer un changement d’échelle.