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Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

Claims

Accessibility statement

Société Générale undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005. 

To this end, it shall implement the strategy and actions detailed in its multi-year plan which is currently being drawn up. 

This declaration of accessibility applies to the site Societe Generale Private Banking.
 

Compliance status

The Societe Generale  Private Banking site is not compliant with WCAG 2.2 Double-A (AA) level due to the non-conformities and deviations listed below. 

Test results

The compliance audit carried out by Ipedis reveals that the compliance rate is 45,71%:

  • 16 compliant criteria 
  • 19 non-compliant criteria 
  • 21 non-applicable criteria 

Non-accessible content

The contents listed below are not accessible for the following reasons. 

Non-compliance

Several elements of non-compliance are described in this document, some of which are recurrent on several pages: 

  • Decorative images in the content are not ignored by the screen reader.
  • Videos do not have text transcripts even though they contain textual information.
  • Podcasts do not have synchronized and relevant subtitles to help people with hearing disabilities.
  • The titles of different sections are not in heading tags.
  • Elements visually represent a list but are not recognized as such by the screen reader.
  • Multiple successive <P> and <br> tags are used to visually create space between paragraphs.
  • Some office documents are not accessible and have no alternative.
  • Fields do not have autocomplete attributes with corresponding values according to the list of possible values.
  • The text contrast against the background is insufficient. (< 4.5:1)
  • Some texts become unreadable when text spacing properties are increased.
  • Some scripts are not accessible via the keyboard.
  • The skip link 'ALLER AU MENU' is not functional.
  • The page title is not relevant on the 'Site Map' page.
  • The tab order does not follow a logical and coherent sequence.
  • The link labels do not indicate that the link opens in a new tab.
  • Some links do not have a label that allows understanding the function and destination of the link.
  • Dropdown lists do not have a visible and relevant label.
  • The focus is visible on some elements, but the focus border contrast against the background is not sufficient.
  • Some context changes are not announced or controllable by the user.
  • Invalid fields do not have the aria-invalid="true" attribute when the error message is displayed.
  • There is no suggestion of the expected data format for invalid fields.
  • The role, name, and state of some interface components are not compatible with assistive technologies.
  • Status messages are not transmitted to assistive technologies.

Derogations for disproportionate burden

No derogation identified

Content not subject to the accessibility requirement

No derogation identified

Establishment of this accessibility statement

This statement was made on the 26th of July 2024.

Technologies used for the website development: 

  • HTML5 
  • CSS 
  • JavaScript 

The tests of the web pages were performed with the following combinations of user agents and screen readers: 

  • NVDA avec Google Chrome

The following tools were used in the evaluation: 

  • Web Developer Toolbar
  • Contrast Color Analyzer
  • Taba11y
  • Tanaguru
  • Inspecteur A11Y
  • Urbilog Compéthance Assistant RGAA
  • Assistant RGAA
  • PDF Accessibility Checker (PAC) 2021

Pages of the site having been the subject of the verification of conformity: 

  • Accueil            
  • Mentions Légales          
  • Accessibilité            
  • Plan du site            
  • Recherche            
  • Anticiper l'avenir            
  • Podcast            
  • Vidéo Banking            
  • Charte Données            
  • Communiqués de presse SGPB            
  • Maps            
  • Réclamations

Feedback and contact information

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form. 

Contact the communication department of Société Générale at the following email address:  sgpb-communication.world@socgen.com 

Contact channels

This procedure is to be applied in the following case: 

You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.